CSC Section Manager 2

Description

Summary:

The CSC Section Manager 2 supporting the Mortgage line of business will manage multiple functions of the Customer Solutions Center consisting of Team Sales Managers.

Duties And Responsibilities

• Implement new policies and procedures ensuring the Customer Solutions Center is run efficiently and in compliance with corporate and regulatory guidelines
• Act as a liaison with other departments / divisions
• Forward thinking with a global vision and prioritizes Category of One in sales and service
• Participate in strategic planning and provides budget oversight for assigned area(s)
• Act as lead for functional owner for assigned lines of business
• Monitor, analyze and report on the assigned area(s) productivity to senior management
• Adhere to bank policies and procedures and comply with legal and regulatory requirements
• Accountable for risk management, compliance and audit performance for area(s) of responsibility whether a supervisor, manager or individual contributor
• Establish or work with management to develop effective controls and processes to ensure risks are measured, monitored and controlled and compliance requirements are adhered to on an on-going basis. If applicable, ensures staff is properly trained, provided with appropriate resources and motivated to adhere to risk management principles
• Maintains current knowledge of risk-related changes that may impact assigned area(s) of responsibility
• Performs other duties as assigned.
  
  
  

Basic Qualifications

• Bachelor's Degree and/or equivalent experience
• 7 years of mortgage leadership experience
  
  
  

Preferred Qualifications

• Experience in a financial and/or call center environment preferred
• Thorough understanding of reporting, metrics and service level impacts
• Knowledge and ability to work with MS Office products effectively and efficiently
• Ability to successfully develop presentations, using data analytics, on assigned topics and present to senior leaders
• Must possess excellent oral and written communication skills
• Must exhibit strong organizational skills
  
  
  

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

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Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basi