Description

POSITION DESCRIPTION

Job Title: Passenger Service Attendant – Wheelchair Agent

Reports To: Supervisor/Manager/Dispatcher (varies by operational size of location)

FLSA Status: Non-Exempt, eligible for overtime as governed by federal and/or state law

Position Objective: To fulfill the passenger services obligation for airline passengers who require a wheelchair either by necessity or for comfort

PRIMARY DUTIES AND RESPONSIBILITIES:

• Transport passengers safely to and from required locations remaining alert to potential hazards which may cause an accident.

• Provide special assistance, general information, and directions to passengers as necessary in order to provide positive passenger relations.

• Project a positive and friendly image when interacting with passengers, responding to inquiries from airlines, staff, and the general public.

• Coordinate with dispatcher for assignments and gate agents regarding wheelchair assisted passengers.

• Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes.

• Complete incident reports for accidents and out of the ordinary events while transporting passengers.

• Complete wheelchair logs to document “pushes.”

• Perform other duties as required

PHYSICAL REQUIREMENTS:

• Must be able to lift, squat, stoop, push, stand, and bend throughout the course of a shift.

• Must be able to lift, carry, and/or hold 75 pounds or more.

KNOWLEDGE, SKILLS, AND ABILITIES:

• High School Diploma or equivalent may be required in some locations.

• Must be 18 years of age or older.

• Must have reliable transportation

• Must have a reliable telephone number for contact

.• Ability to read, write, speak, and follow verbal and written instructions in English

.• Must be able to pass a drug and alcohol test as required (DOT or Non DOT) and submit to random testing requirements

REQUIRED TRAINING:

• Must complete any applicable Huntleigh and airline specific training as required.

APPEARANCE:

• Maintain a neat, well groomed, professional image at all times.

• Meet uniform standards as required

• No facial piercings

• No tattoos below the wrist or above the neck

Qualifications