What are the responsibilities and job description for the Technical Account Manager position at Huntress?
Job Description
Job Description
Reports to : Manager, TAM
Location : Remote US
Compensation range : $150,000 to $165,000 on target earnings (base and commission), plus equity
What We Do :
Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether it's creating purpose-built security solutions, hunting down hackers, or making an impact in our community, our people go above and beyond to change the security game and make a real difference.
Founded in 2015 by former NSA cyber operators, Huntress' award-winning technology protects all businesses—not just the 1%—by delivering enterprise-grade, fully managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team approach : our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service.
We protect 3M endpoints and 1M identities worldwide, elevating under-resourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting.
What You'll Do :
The Huntress team is looking for a highly motivated and collaborative Technical Account Manager with excellent communication skills and the ability to think and act quickly. TAMs at Huntress constitute the primary technical liaison post-sales. The TAM is responsible for ensuring customer satisfaction through its duties of providing high-quality post-sales technical support with a consultative approach. Their goal is to help our customers and partners maximize the value from the Huntress Platform, troubleshoot product break-fix issues, and improve the partner / customer experience by coordinating with internal Huntress teams to deliver solutions that drive long-term, healthy partner / customer relationships.
Responsibilities :
- Elevated Tech Support : Work with product and engineering to escalate and resolve complex technical issues beyond the scope of standard support. Monitor support interactions, serve as an internal advocate for customers, respond to customer escalations, and proactively escalate as needed
- Customer Success : Ensure partners / customers are effectively utilizing Huntress products to achieve their business objectives, provide post-sales training, and identify opportunities for additional products and expansion through technically lead QBRs
- Technical Sales Enablemen t : Participate at events to lead training sessions on product usage and best practices
- Partner / Customer Technical Advocacy : Advocate for partner / customer needs within the Huntress organization, acting as a link between our customers and PM by relaying feedback for product improvements
- Training / Onboarding : Works with customers through the onboarding phase to establish a positive working relationship, ensure adoption, and accelerate time to value. Develops an understanding of customers' business needs and educates them on how they can improve their security posture with Huntress
- Account Growth : Identifies up-sell and cross-sell growth opportunities during technical account reviews
- Strong self-starter with the ability to work independently
- Spot opportunities for improvement in a fast-moving environment
- Comfortable traveling 33% of the time and meeting face-to-face with customers
- Comfortable presenting in front of groups
What You Bring To The Team :
Preferred Experience :
What We Offer :
Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.
We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.
We do discriminate against hackers who try to exploit small businesses.
Accommodations :
If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com . Please note that non-accommodation requests to this inbox will not receive a response.
If you have questions about your personal data privacy at Huntress, please visit our privacy page .
BI-Remote
Salary : $150,000 - $165,000
