What are the responsibilities and job description for the Customer Service Representative position at Hunts Services?
Join Our 5-Star Team at Hunt's Services!
Are you ready to be the heart and voice of a trusted, locally-owned company? At Hunt's Services, we pride ourselves on delivering top-notch service to customers across Pierce and King counties. Our Customer Service Representatives (CSRs) are the first point of contact for customers—often on their toughest days—and they play a key role in turning challenges into solutions.
Position: Customer Service Representative
Starting Wage: $21.00/hour BONUS opportunities!
What We’re Looking For in YOU:
- You genuinely love helping people—even on tough days!
- Empathy is your superpower, and you lead with kindness in every interaction.
- You’re a team player who wants to contribute to our company’s success.
- A rockstar at handling high-pressure situations with a smile.
- Reliable, punctual, and ready to grow with us!
If you’re passionate about people, thrive under pressure, and love being part of a winning team, we want YOU to join our 5-star service squad! If this sounds like you, don’t wait—APPLY NOW!
Perks & Benefits That Shine
- Health & Wellness: Medical, dental, and vision coverage.
- Time to Recharge: Paid vacation, sick leave, and 6 paid holidays.
- Secure Your Future: 401k with 3% company match (after one year).
- Weekly Paychecks: Because you deserve consistency!
- Growth Opportunities: We invest in our people with ongoing training.
What You’ll Be Doing:
- Deliver exceptional customer service to both new and existing customers.
- Answer incoming calls promptly and with professionalism.
- Schedule and confirm appointments with attention to detail.
- Create detailed documentation for technicians to ensure smooth service delivery.
- Resolve issues proactively, offering referrals when needed.
- Engage in outbound calls to follow up with customers or offer assistance.
- Meet monthly performance goals and attend team meetings.
What You Bring to the Table:
- High school diploma (or equivalent).
- 2 years of customer service experience (call center or customer-facing).
- Ability to handle difficult conversations and find solutions.
- Experience with outbound calls and Service Titan (preferred).
Schedule:
- Training: Monday-Friday, 8:00 AM - 4:30 PM.
- Regular: Monday-Friday, 9:30 AM - 6:00 PM one Saturday/month (overtime available).
- In-person position (not hybrid/remote work available at this time).
Work Location: In office
Hunt's Services is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace where all employees feel valued, respected, and supported. We believe that diversity and inclusion among our workforce is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, national origin, ancestry, age, marital status, disability, genetic information, veteran status, or any other legally protected characteristic.
If you require reasonable accommodation in the application or hiring process, please let us know.
Salary : $21
