What are the responsibilities and job description for the General Manager position at Hunts Services?
We are Hunt's Services, THE premier home services company serving the Puget Sound area. Our Technicians are the best in the industry, and we strive to deliver 5 Star Service to every Customer, every time.
Position: General Manager, reporting to CEO
Compensation: $120k-$130k annual base with significant incentivization targets of up to $200k total comp
The General Manager (GM) is responsible for overseeing all aspects of operations, financial performance, and strategic growth for a plumbing, HVAC, and electrical services company. This role requires a balance of leadership, industry knowledge, operational efficiency, and Customer focus to ensure sustained success and profitability.
We’re hiring for what you’d expect in a General Manager (see responsibilities above), but here’s really how our Ethos shakes out - if this resonates, let’s start the conversation!
- Customer Obsession: All processes should start with the Customer experience and work backwards. Hunt’s Services builds upon what we can directly control, starting with a world class Customer experience - every time, period. We keep an eye on our competitors but we obsess over our Customers, and our Google ratings tell the story.
- Learning = Growth (and vice versa): At Hunt's Services, we are constantly learning, adapting, and improving—both as individuals and as a team. Our potential for growth, innovation, and excellence is limitless, allowing us to better serve our Customers and community.
- Scrappy = Fun: We thrive on rolling up our sleeves and getting the job done, no matter the challenge. We are hands-on professionals in a hands-on industry, maintaining a "have fun, get sh*t done" mentality that keeps us energized and motivated.
- High Trust EQ: Our Customers trust us in their homes and our employees trust us with their careers. There’s a million things that dovetail from this, but exemplifying/magnifying our Core Values is, probably, the most important aspect of our Leadership roles.
- Metric Driven/Tech Forward: Tackling thorny problems with data and simplified, scalable solutions is how we operate. We rely on facts and metrics to make informed decisions while balancing them with our core values of integrity and character. We quickly adopt usable tech to scale our solutions.
- Bachelor’s degree in business management or related field - OR - commensurate combined education & professional experience.
- 8 years of progressive Operations leadership within a Skilled Trades environment, including at least 3 years in a General Manager position
- 4 years experience managing managers
- Direct experience managing annual budgets of <$14 million
- 3 years Transformation/Change Management leadership experience and/or project leadership, including measurable understanding of operational, financial, and regulatory aspects of your industry
- Excellent communication, organizational, and problem-solving skills
- Direct experience managing managers within a Plumbing, HVAC, or Electrical trade company
- Green belt or higher in Lean/Six Sigma Methodology
- Proficient in technology for operations, scheduling, and Customer management.
- PMP, GSM, CAPM, CBAP or similar certification(s)
We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, national origin, ancestry, age, marital status, disability, genetic information, veteran status, or any other legally protected characteristic.
If you require reasonable accommodation in the application or hiring process, please let us know.
Salary : $120,000 - $130,000
