What are the responsibilities and job description for the Visitor Program Coordinator position at Huntsville Botanical Garden?
Job Type
Part-time
Description
Visitor Program Coordinator
Department : Guest Experience
Reports To : Director of Communication and Guest Experience
Supervises : Volunteers
FLSA Classification : Non Exempt, Part Time
Revision Date : January 2025
Availability : Some daytime, evenings, and weekends
General Summary : The Visitor Program Coordinator will lead planning, execution, and evaluation of mission-unique events that surprise and delight key visitor groups at Huntsville Botanical Garden. This position will work collaboratively with all departments to utilize staff, plan, and schedule programs throughout the year that meet or exceed metrics for attendance, revenue, membership, and support of mission-oriented programs.
Essential Duties & Responsibilities
- Collaborate with Membership, education managers, and development team to identify and prioritize opportunities to overlap and share goals and visitor personas
- Work with supervisor to approve program content, budgets, ticket pricing, and any vendor or legal documents.
- Coordinate, lead, and implement programs which will include indoor, and outdoor programs in the garden to engage with the identified and prioritized visitor personas.
- Responsible for planning and communicating program activities, including the development and coordination of logistics, pre-planning, timeline, promotion of plan, ticketing, registration, incorporating staff from other departments, post-event follow-up, and wrap-up meetings with detailed budget and evaluation summary documentation.
- Utilize high-quality customer service standards when communicating with staff and visitors.
- Ensure an event / program calendar is maintained, updated, and shared to guarantee accurate and timely coordination with other departments and the use of Garden facilities.
- Work with Marketing to create online program registration pages, confirmation emails, and other electronic content to assist in event marketing, registration, and ticket sales.
- Ensure Garden policies and procedures are maintained to protect the facilities, equipment, our visitors, and their guests.
- Regularly monitors the Garden's facilities, equipment, and supplies needed to support Garden programs. Identifies and resolves issues, and makes recommendations for improvement for internal operations.
- Coordinate follow-up communications documentation and wrap up meetings with vendors, members, sponsors, and others after programs are complete and perform additional duties as assigned.
Requirements
Minimum Qualifications :
Bachelor's degree in marketing, hospitality, education, communications, event management, or a related field and a minimum of 2 years of demonstrated success in event planning and coordination experience or an equivalent combination thereof.
Success Factors :
Preferred Qualifications :
Altru / POS knowledge a plus.
Physical Demands and Work Environment : The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Job descriptions are guidelines that attempt to characterize essential functions and responsibilities of a job, and are subject to change as needs and programs change. At Huntsville Botanical Garden job descriptions are considered neither inclusive nor exclusive. It is expected that up to 20% of your duties may change annually.
Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
The Huntsville Botanical Garden supports a culture of inclusion that attracts, inspires, and engages people to achieve success. The Garden is committed to hiring and developing employees based on job-related qualifications irrespective of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, or veteran status. To increase diversity in professions related to the public garden realm, we encourage applications from underrepresented minorities, persons with disabilities, and veterans.
Salary Description
16.00 - $18.00
Salary : $16 - $18
