What are the responsibilities and job description for the Care Coordination Specialist FT- 1st shift position at Huntsville Hospital Health System?
Overview
The Coordination Specialist answers incoming telephone calls, emails, and faxed communications from local employers and employees needing assistance with personal health care navigation for primary care, specialty care, and procedures. Works with Communications Center and Corporate Care Team Lead to coordinate call intake process and flow. The specialist will develop relationships with provider scheduling staff for optimal results and customer service. Specialist will collect appropriate data using a customer relationship management system, report results, schedule appointments and services for clients/patients, obtains pre-certifications for necessary procedures and services and ensures accuracy of documentation prior to forwarding to appropriate party. Specialist must ensure superior customer satisfaction and increasing revenue by effectively routing referral patterns inside the health system. This position will report to the Senior Manager of Corporate Health Business Development.
Qualifications
Education: Associates or Bachelor Degree
Experience: Prior customer service, health services, health insurance, care management, scheduling, and/or related experience.
Additional Skills/Abilities •Knowledge of health care environment. •Computer literate with the ability to learn new software applications, develop reports, and review data. •Excellent communication and customer service skills required. •Attention to details and ability to handle multiple tasks simultaneously. •Ability to problem solve and communicate effectively.
About Us
Highlights of our hospitals
Huntsville Hospital was recently named Best Regional Hospital and #2 in Alabama by U.S. News & World Report. With 971 beds, a specialized Orthopedic & Spine Tower, a Level III Regional Neonatal ICU, and the largest Emergency Department and Level 1 Trauma Center in the state with our own specialized Red Shirt Trauma Program, there are many opportunities to apply your knowledge and skills. We are a certified Primary Stroke Center and named "One of the Top 100 Hospitals in the Nation with Great Heart Programs." From six cath labs and four EP labs to multiple medical and step-down units, you can continually grow your skillset! We offer a training center on campus for continuing education, Shared Governance Program, Clinical Ladder for professional development, The Daisy Award, and if you are a new grad, a Nurse Residency Program to help you transition from student to professional nurse. We care about you and your well-being by offering an excellent benefits package, childcare, health and wellness programs, an onsite employee pharmacy, a free health clinic, tuition assistance, and much more. We are committed to creating a diverse environment and proud to be an equal opportunity employer. We are a partner to the U.S. Army’s Partnership for Your Success (PaYS) program. Ask us about incentives and additional opportunities.
Huntsville Hospital Benefits:
We are committed to providing competitive benefits. Our benefits package for eligible employees includes medical, dental, vision, life insurance, flexible spending; short term and long term disability; several retirement account options with 401K organization match; nurse residency program; tuition assistance; student loan reimbursement; On-site training and education opportunities; Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application and much more!
Learn more about Huntsville Hospital Health System:
- Careers: https://careers.hhsys.org/careers-home
- Benefits: https://careers.hhsys.org/us/en/benefits
- Education & Professional Development: https://www.huntsvillehospital.org/education
- Life In Huntsville: https://www.huntsvillehospital.org/about-huntsville-al
