What are the responsibilities and job description for the Patient Access Rep, Full Time, Days position at Huntsville Hospital Health System?
Overview
Job Summary: Professionally and courteously interview patients and/or family members
to obtain accurate and complete demographic, financial, and medical information for the registration/admission process and patient identification. Verifies insurance eligibility and benefits. Estimates patient responsibility and collects. Provides a smooth flow of patients through the registration areas. Demonstrates through behavior, Decatur Morgan Hospital’s mission, vision and values.
Responsibilities
Key Responsibilities / Essential Functions
1. Greets and interviews patients to verify identity, obtain complete and accurate demographic and insurance information.
2. Verifies patient insurance benefits and eligibility, pre-certification status (if required) and patient address.
3. Determines patient responsibility and collects any amount due or attempts to establish
payment arrangements.
4. Completes registrations/pre-registrations in a timely manner.
5. Completes necessary forms for patient admission.
6. Escorts or directs patient to the proper location.
7. Functions as a liaison between departments and physician offices.
8. Must be able to multi-task, work reception desk, sign patients in, answer phones, give
directions, etc.
9. Provides coverage in other registration areas as needed.
Qualifications
Minimum Knowledge, Skills, Experience Required:
Education: High School diploma or GED
Experience: 6 months experience in working with the public, computer experience, collections experience.
