What are the responsibilities and job description for the Client Services Representative position at Hupp Family Financial Inc?
Job Description
Join Hupp Family Financial Inc, a company where personalized financial services and exceptional customer care are at the forefront of our values. Located in the heart of Oswego, Illinois, we are dedicated to making financial success accessible and straightforward for our community. As part of our strongly-knit team, you will step into the role of Jolene DeGeeter in Customer Service. This role offers a wonderful opportunity to contribute to a client-centric environment, ensuring each customer feels valued and understood. We pride ourselves on providing service with a personal touch, which reflects not only our commitment to clients but also our commitment to fostering a workplace where positivity and inviting interaction flourishes. If you have a passion for customer service and believe in the power of an inviting work atmosphere, consider joining us at Hupp Family Financial Inc!
Benefits
Paid Time Off (PTO)
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Responsibilities
Client Interaction: Offer exceptional customer service, responding to inquiries and resolving issues promptly and effectively.
Relationship Building: Foster positive relationships with clients to promote trust and ensure their long-term satisfaction.
Problem Resolution: Proactively address client concerns and provide solutions in a timely manner.
Feedback Collection: Gather client feedback to identify areas for improvement and contribute to company service enhancements.
Collaboration: Work closely with internal teams to ensure seamless service delivery and customer satisfaction.
Continuous Improvement: Participate in training sessions and workshops to enhance customer service skills and product knowledge.
Requirements
Communication Skills: Strong verbal and written communication skills are essential.
Interpersonal Skills: Ability to build rapport and empathize with clients.
Problem-Solving: Capable of identifying issues and providing solutions effectively.
Experience: Previous customer service experience is strongly preferred.
Professionalism: Demonstrates a courteous and friendly demeanor with all interactions.
Adaptability: Able to manage diverse clientele with varying needs.
Team Collaboration: Works well within a team-focused environment, contributing positively.
Basic Technology Skills: Proficient with standard office software applications.
Location: Must be able to work on-site in Oswego, Illinois.
Salary : $35,000 - $40,000
