Information Services Intern

Job Title: Information Services Intern

Status: Exempt              Hours/week: 40 hrs/week 

Reports to: Technical Services Manager
 

General Summary of Position 

The Information Services (IS) Intern provides top quality technical support and troubleshooting for office managers, field consultants, and staff members. The IS Intern will also maintain computer, network, and communications equipment used by the offices as a whole. These activities will occur both on site as well as via telephone support and often will be time critical. 

Professionalism 

• Uphold and exemplify Hurley’s mission and vision statements 
• Represent Hurley & Associates corporate to other employees with integrity and professionalism 
• Set professional and personal example to Hurley employees and their clientele 
• Ensure that technical issues are solved quickly and thoroughly in order to minimize the impact on our company’s ability to do business. 
• Conduct oneself in a way that reduces stress and frustration in other employees when technical problems do occur 

Computer Hardware and Software 

• Set up new computers including initial install of operating system, productivity tools, quote software, and communication software 
• Set up, configure, and maintain printers, faxes, and scanners, IP phone equipment, etc. 
• Aid, assist, advise, and train non-technical users in the use of operating systems, productivity tools, and specialty software. 

Troubleshooting 

• Understand how computers and communications work, what things can go wrong, and how all the pieces (hardware, software, networking, etc.) fit together 
• Ability to formulate a plan to test the issues at hand and develop a solution for same 
• Ability to troubleshoot 

Educational and Experience Requirements

• Completed 3 semesters of a Bachelor’s Degree in related field or 
• Completed 2 semesters of an Associate's or Technical School degree

Confidentiality Requirement

• Has access to confidential information and therefore, required to sign a confidentiality agreement.

Comments:

Duties and responsibilities of the position may change according to the needs of the company.

Hurley & Associates, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.