What are the responsibilities and job description for the Breakdown / Road Assist Coordinator position at Hurricane Express?
Hurricane Express is one of America's leading providers of temperature-controlled transportation for food-grade shipments. Our employees enjoy a fast-paced, fun environment where they are appreciated and well-compensated. If you have a spirit for hard work, and a meaningful role with a great company, Hurricane Express is for you. Apply today!
Reports to: Maintenance Director
Overall Job Functions
· Field all breakdown calls while on duty and with the necessary assistance from co-workers arrange for repairs in the most cost effective and expedient manner possible
· Monitor e-mail, computer and phone lines for incoming communications concerning vehicle repairs and arrange repairs in accordance with approved procedures.
· Assist lead Night Dispatch Manager with all dispatch and management of drivers
Specific responsibilities and tasks
· Breakdown & Maintenance
o Perform remote troubleshooting with drivers and walk them through basic checks and repairs
o Search databases and websites for repair facilities
o Monitor vehicle repair progress and communicate with the repair facility, driver, Operations personnel and freight customer as appropriate
o Review incoming estimates and invoices
o Process invoices and issue POs and payments in accordance with approved procedures
o Coordinate necessary repairs for safe and legal operation in the most cost effective manner
o Arrange lodging as needed for drivers with equipment in repair
o Perform various clerical duties related to the Maintenance Department as directed
· Other duties as assigned
Knowledge, Skills and Abilities
Proper phone etiquette when dealing with drivers and office personnel
· Proficient in Microsoft applications
· Able to prioritize with a sense of urgency and follow through
· Knowledge of DOT Out Of Service criteria
· Knowledge of FMCSA regulations with an emphasis on vehicle maintenance, driver fitness and HOS compliance
· A good working knowledge and understanding of Class 8 tractor and trailer repairs
· 1 years transportation breakdown or maintenance experience preferred
· 1 years transportation operations experience preferred
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
Experience:
- Road Assistance / CMV Breakdown: 1 year (Preferred)
Work Location: In person
Salary : $18 - $22
