What are the responsibilities and job description for the Global Solution Center - Technical Analyst / Specialist - Jetfire position at HUS Heidelberg USA, Inc.?
Who are we:
Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. We are dedicated to our equipment, our technology, our associates, and our customers. Come join the team!
Are you looking for a challenge? That's what we offer!
· Troubleshoot, repair, conduct maintenance & train on Jetfire Digital equipment.
· Troubleshoot, repair, conduct maintenance & train on Jetfire Digital equipment under service contract/warranty
· Product knowledge and the ability to communicate clearly verbally and written (internally and externally).
· Provide Technical Analysis for the Territory service teams to reduce downtime / unplanned downtime for our Jetfire Product customer base.
· Plans and coordinates the delivery of the organization's services. Works on the schedule for technicians, assigns and tracks the progress of the repairs. Ensures that all the necessary resources are utilized to meet customers' expectations. Works with other departments including service managers and technicians to ensure customers' expectations are met. Communicates with customers on any scheduling updates for the repairs. Follows through the service orders from beginning to closure.
· Reduce Costs associated to Technical escalations.
Support installation planning and technical installation of Jetfire
· Understand digital Workflow to assist customers
· Increase revenue by creating ideas of new retrofit programs
· Track service interventions for continual product improvement
· Escalation management
ADA: Heidelberg will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
OSHA: Heidelberg provides a workplace free from serious recognized hazards and complies with standards, rules and regulations issued under the OSH Act. Heidelberg examines workplace conditions to make sure they conform to applicable OSHA standards. Heidelberg ensures employees have and use safe tools and equipment; and properly maintain such equipment.
EEO/AA Statement: Heidelberg is committed to the principle of equal employment opportunity for all employees and applicants for employment, and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Heidelberg are based on business needs, job requirements and individual qualifications, without regard to race, creed, color, religion or belief, national, social or ethnic origin, citizenship status, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Heidelberg will not tolerate discrimination or harassment based on any of these characteristics.
Pay Transparency Nondiscrimination Provision: Heidelberg will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Good to know: Rarely are there candidates who fulfill all requirements 100%. Even if you don't fulfill all requirements, we look forward to receiving your application in any case.
