What are the responsibilities and job description for the Concierge/Receptionist (Members Club) position at Hush?
*Job Summary* We are seeking a dedicated and personable Concierge to join our team in providing exceptional guest services at our hotel/resort. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and assisting them with their needs throughout their stay. This role requires excellent customer service skills, a friendly demeanor, and the ability to handle inquiries and requests efficiently. *Responsibilities* - Greet guests upon arrival with a warm and friendly attitude. - Provide information about hotel amenities, local attractions, and services available to guests. - Assist guests with check-in and check-out procedures at the front desk. - Handle phone inquiries with professionalism and courtesy, ensuring effective phone etiquette. - Manage guest requests and complaints promptly, ensuring high levels of satisfaction. - Coordinate reservations for dining, transportation, and activities as requested by guests. - Maintain an organized front desk area and ensure all guest information is accurately recorded. - Collaborate with other departments to fulfill guest needs and enhance their experience. - Stay informed about local events and attractions to provide recommendations to guests. *Qualifications* - Previous experience in customer service or hospitality is preferred, particularly in a hotel or resort setting. - Strong front desk skills with an emphasis on guest relations. - Excellent phone etiquette and communication skills, both verbal and written. - Bilingual or multilingual abilities are highly desirable to cater to diverse guests. - Ability to work well under pressure while maintaining a positive attitude. - Strong organizational skills with attention to detail. - A passion for providing outstanding guest experiences in a hospitality environment. Join us as a Concierge where your commitment to exceptional service will create memorable experiences for our guests!
Job Type: Part-time
Pay: From $15.00 per hour
Expected hours: 20 – 30 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Evenings as needed
- Evening shift
- Every weekend
- Extended hours
- Holidays
- Night shift
- Overnight shift
- Weekends as needed
- Weekends only
Experience:
- Customer service: 2 years (Preferred)
Shift availability:
- Overnight Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Phoenix, AZ 85017 (Required)
Work Location: In person
Salary : $15
