Ski & Ride Manager

• Free Ikon Pass for all eligible employees
• Additional free skiing riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents
• Discounted skiing riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts
• Employee housing available in Sandpoint area
• Onsite employee childcare available (limited space)
• Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to rest, relax and recharge
• Generous discounts on outdoor gear, apparel, food, lodging, etc.
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for all eligible employees
• 401k plan with generous employer match
• Paid parental leave of up to 6 weeks for eligible employees
• Discounts available for equipment rentals (based on availability), retail, food, lodging, and more
• Pro-deal pricing on equipment from top outdoor brands
• Bereavement pay
• Employee transportation available
• Discounted tuition with partner online university for all Alterra Mountain Company employees to further education

POSITION TYPE: M2, salaried with benefits (10 months)

WAGE RANGE: 55k – 65k annually - depending upon experience

SUPERVISORY:  Yes  

SUPERVISED BY:  VP of Resort Services

POSITION SUMMARY: To provide inspiration, leadership, oversight, and direction to Schweitzer’s Ski & Ride School operation. Responsible for all facets of the operation including safety initiatives, staff scheduling, training, budgeting, and working with the sales department to provide a seamless experience for our guests.

ESSENTIAL FUNCTIONS: Will contribute to the overall vision, direction and implementation of Schweitzer Ski & Ride School and its programs by performing the following:

• Aligning 100 Ski & Ride staff & services with company goals, financial success, and development.
• Possess the ability to work without direct supervision.
• Oversee the operation with continuity across all departments at Schweitzer.
• Provide leadership and daily oversight of programs, services, and staff members.
• Work with the VP of Resort Services, Rental Manager & Guest Services Manager to develop and implement programs & products.
• Understand and implement products within the limitations of the sales system, plus train, support and supervise staff that will be using the sales/booking/scheduling software.
• Building acceptable budgets for the Ski & Ride School
• Be financially accountable for all functions of the Ski & Ride School including adjusting labor/expenses according to business levels to match projected revenues.
• In all areas of operation, conduct business with the highest levels of guest service and safety.
• Be responsible for overall service experience, inspire a service culture to deliver quality experiences.
• Communicate, implement, and enforce clear and consistent guidelines for all aspects of service.
• Organize and maintain information systems and booking protocols. Train staff to protocols
• Directs the hiring, training, and development of the staff in all disciplines and positions
• Monitors performance - provides feedback and coaching to the staff in the areas of teaching, guest service, work assignments, and safety. Consults with supervisors in the documentation of instructor performance and feedback.
• Manage and oversight of the compensation for accuracy

OTHER RESPONSIBILITIES: Should have extensive knowledge of Schweitzer facilities and activities. Responsibilities are listed as guidelines and the position is not necessarily limited to these items.

PHYSICAL DEMANDS: Responsible for up to 8-10 hours of combined skiing/ standing/ desk activity.  Will lift up to 40 pounds frequently and up to 80 pounds rarely.  Will bend, squat, kneel, climb, balance, feel and reach above shoulder level occasionally to frequently. Hearing, speech, sight, walking, use of hands to finger, handle or feel objects, tools or controls, are required. 80% outside that is exposed to all moisture levels and temperature changes.  Hazards are ice and snow. 

JOB SPECIFICATIONS:

SKILLS:                 Strong and effective interpersonal skills along with a strong work ethic, Ability to inspire, prioritize and delegate. Thorough knowledge of all aspects of the Ski & Ride School. Excellent communication skills both oral and written; computer skills with Microsoft Office required; excellent guest service skills; detailed, accurate, and organized. Extensive knowledge of ski mechanics and teaching methods. Winter Sports enthusiast and knowledge of mountain environment preferred.

ATTRIBUTES:        Professional manner, positive attitude, patient, confident, and has initiative

EDUCATION:          PSIA level 2 or 3 certification preferred. A four-year degree or equivalent experience preferred.

EXPERIENCE:        Relevant ski & snowboard school experience for a medium (100 staff) sized school.

REQUIRED:            Level II or III PSIA Certification, passing a background check, valid driver’s license and insurable.           

MACHINES, PROGRAMS AND TOOLS OPERATED: Computer; Microsoft Windows and Office including Outlook, Word, Excel, MS Teams, Siriusware/Accesso sales system and Flaik booking software.

JUDGEMENT/MENTAL COMPLEXITY: Very high

BENEFITS:  Group 4: see Employee Handbook (Insurance, 401K, PTO, sick leave, season pass, other perks)

REVIEW SCHEDULE:  This position and the individual filling it will be evaluated six (6) months after initial hire and annually thereafter.

While this job description is intended to be an accurate reflection of the job requirements, Schweitzer reserves the right to modify, add, remove, or assign other duties as necessary.