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Customer Solutions Supervisor

Husqvarna Group
Olathe, KS Full Time
POSTED ON 3/5/2025
AVAILABLE BEFORE 6/5/2025

Are you passionate about delivering exceptional customer experiences and leading high-performing teams? Join Husqvarna Construction as a Customer Solutions Supervisor , where you'll play a pivotal role in driving operational success and shaping the future of our Customer Solutions Department in Olathe, KS.

Why Husqvarna Construction?

We are a global leader in the construction and stone industries, offering a comprehensive range of machines, diamond tools, and accessories for cutting, sawing, drilling, and polishing. At Husqvarna Construction, we value innovation, dedication, and care-and we're excited to welcome leaders who share these beliefs to our Olathe, Kansas team.

Visit us at www.husqvarnacp.com to learn more.

What You'll Do

As a Customer Solutions Supervisor, you will :

Lead and Develop the Team

  • Coach and mentor Customer Solution Representatives (CSRs) to deliver high-quality service to internal and external customers.
  • Oversee daily operations, ensuring the team meets Service Level Agreements (SLAs), key performance indicators (KPIs), and business goals.
  • Provide training for new hires and ongoing ERP system updates to ensure team effectiveness.
  • Conduct performance appraisals, offer constructive feedback, and address personnel issues in collaboration with the Customer Service Manager.

Drive Process Excellence

  • Analyze trends to identify root causes and implement solutions for customer service challenges.
  • Manage department workflows, including backorder reports and CRM responsibilities.
  • Oversee and update process documentation to align with operational and customer needs.
  • Serve as the primary point of escalation for complex issues, ensuring timely resolutions.

    • Foster Cross-Functional Collaboration

  • Act as a liaison between departments to address and resolve customer service matters.
  • Partner with the sales organization to provide support and feedback.
  • Keep leadership informed of team progress, challenges, and opportunities for improvement.

    • What You Bring

    We're looking for a proactive leader with :

  • A Bachelor's Degree in Business (preferred).
  • 3-5 years of customer service experience in a call center environment.
  • Previous leadership or supervisory experience.
  • Proficiency in ERP systems, Excel, Word, and CRM (Microsoft Dynamics preferred).
  • Strong oral and written communication skills.
  • Knowledge of call routing and reporting systems.

    • What We Offer

    At Husqvarna Construction, we care about our employees as much as we care about our customers. You'll enjoy :

  • Competitive salary
  • Full benefits (medical, dental, vision) starting on day one
  • 401(k) with company match (no vesting required)
  • Employee purchase discounts on Husqvarna products
  • Education assistance program
  • Paid parental leave
  • 11 paid holidays
  • And much more!

    • About Us

    Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment,re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law

    Ready to lead and inspire? Apply today and help us shape the future of customer solutions at Husqvarna Construction!

    Last date to apply :

    We are continuously accepting applications

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