Field Quality Specialist

As Senior Field Quality Project Manager, represent all divisions of Hussmann manufacturing to customers within your assigned region while collaborating with multi-regional and cross functional teams and third part contractors, to achieve desired results within budget and to specified quality and customer requirements, and within the project schedule. Support the development of organizational and departmental processes to improve product release and delivery execution speed and effectiveness, including analyzing and supporting the implementation NTD, NPD, and COD requests as required.

• Perform field installation and commissioning and lead in root causing field reported Hussmann product issues, ensuring customer support objectives are met within budget, on time, and with required quality and functionality. Key Job functions include:

  • Effectively manage field projects within budgetary guidelines

  • Effectively manage individual utilization – including maintaining itinerary plans and proactively communicating to manager and leads when schedule permits special project work

  • Collaborate with cross functional teams to meet project objectives, drive root cause, and mitigate customer risk

  • Provide customer support related to the delivery and startup of sustaining and new products

  • Participate in meeting cadences as required with cross functional teams to ensure robust support plans for field escapes, issues, large customer start up projects, and new products and controls start ups

  • Champion projects to completion

  • Support process improvement activities

  • Oversee complex order and new product builds

• Drive cross-functional accountability related to Field Quality to mitigate customer risk

  • Document onsite findings utilizing the field report creation process

  • Utilize the Field Escalation process when applicable

• Perform standard FQS duties

  • Conducting plant and customer site audits to identify opportunities for continuous improvement of product and processes.

  • Interact directly with customers, contractors, technicians, and engineering providing advanced level technical expertise in order to instill confidence in Hussmann equipment, installation, technical support, and service and will also have the experience to provide startup support on refrigeration systems and merchandisers as needed.

  • This position is customer facing; therefore, professionalism is of the utmost importance as the FQS is viewed as Hussmann’s “technical expert”.

  • Capable of influencing warranty expenditures by identifying and resolving issues prior to equipment start-up

• Mentor and develop emerging FQS team members in the startup and functionality of Hussmann products

  • Facilitate/Coordinate Training as required

  • Provide Peer to Peer Training

  • Create Training Material as required

  • Champion employee engagement initiatives

• Minimum High School Diploma, Technical Degree and/or Bachelor’s Degree preferred

• A minimum of 5 years Refrigeration/HVAC or related industry experience

• Must have advanced industry product knowledge; hands on understanding of complex refrigeration systems; and advanced knowledge of electrical controls and equipment

• Field project management experience

• Strong Microsoft Office skills, specifically Excel, PowerPoint, and Word

• Experience facilitating meetings with cross functional teams preferred

• Experience managing complex customer start ups

• Ability to speak effectively before groups of customers or employees of organization

• Manufacturing new product launch/build experience a plus

• Mobility within work facilities including manufacturing and installation sites

• Knowledgeable and/or trainable in Hussmann systems (Aftermarket, Tavant, CRM Dynamics, QMS, and Team Center)

• Up to 70% independent travel to manufacturing and customer sites

Our organization offers benefits that are the best fit for you at every stage of your career:

Comprehensive Insurance Plans: Health, Dental and Vision, 401k with Company Matching Contribution, Discretionary 401k Company Contribution, Tuition Reimbursement Program, Life/Disability Insurance, Family Leave, Panasonic Employee Discounts, Paid Vacation and Holidays, Wellness Program, Identity Protection, Community Stewardship, Employee Assistance Program and more.

Hussmann is a subsidiary of Panasonic USA. Finding a better way has always been the Hussmann way. Since 1906, our focus on innovation has helped food retailers succeed. We hold over a 122 U.S. patents as well as 320 international patents from more than a dozen countries. We collaborate with customers across a variety of food retail segments as we work towards fulfilling a promise for better businesses, better partners, and a better world.

Hussmann is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit based factor.