What are the responsibilities and job description for the Contact Center Agent: 2PM - 10:30PM (Tuesday/Wednesday Off) position at Hussmann?
Overview
The Contact Center Agent is responsible for being the first point of contact for the Hussmann customer base. This agent will utilize the basic applications and resources to determine customer requirements, and resolution. They will resolve internal and external customer issue via calls or email.
Responsibilities
From display cases for supermarkets to entire refrigeration systems and innovative technologies including Aperion and StoreConnect, Hussmann continues to drive innovation in food retailing. Customers look to Hussmann as a strategic trusted partner to navigate the complex and ever-changing regulatory requirements with smarter, energy efficient, low-GWP refrigeration solutions—reducing their energy consumption and carbon emissions. For more information about Hussmann, please visit www.hussmann.com.
Hussmann is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit-based factor.
REQ-151291
The Contact Center Agent is responsible for being the first point of contact for the Hussmann customer base. This agent will utilize the basic applications and resources to determine customer requirements, and resolution. They will resolve internal and external customer issue via calls or email.
Responsibilities
- Handle inbound calls from customers or technicians 24/7/365. Able to dispatch when necessary.
- Gather vital details from customers or technicians related to the reason for the call, and identify the appropriate course of action needed to handle the call.
- Enter vital details related to service calls in to the appropriate application, determining the priority of the service call, and setting the customers’ expectations.
- Handle follow up and escalation of service calls when applicable
- During non-business hours, weekends, and holidays monitor and dispatch service calls to technicians using the on-call application, and escalating when necessary.
- 0-1 year Customer Engagement
- High School or GED
- According to Microsoft recommendations, for optimal performance with MS Dynamics CRM, you should aim for a network speed with a latency of 150 milliseconds or less and a bandwidth greater than 1 Megabit per second (Mbps).
From display cases for supermarkets to entire refrigeration systems and innovative technologies including Aperion and StoreConnect, Hussmann continues to drive innovation in food retailing. Customers look to Hussmann as a strategic trusted partner to navigate the complex and ever-changing regulatory requirements with smarter, energy efficient, low-GWP refrigeration solutions—reducing their energy consumption and carbon emissions. For more information about Hussmann, please visit www.hussmann.com.
Hussmann is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit-based factor.
REQ-151291
