What are the responsibilities and job description for the Field Service Manager position at Hussmann?
Overview
This position is responsible for the oversight of service operations within a district. Responsibilities include leadership and development of field service technicians, support of the acquisition process, in addition to customer maintenance and growth. The Mobile Field Service Manager is responsible for service execution through leading a team of service technicians towards the achievement of operational objectives.
Responsibilities
Formal Education Requirement:
Required Level: High School OR Five years of related experience and/or training; or equivalent combination of education and experience.
Preferred level: Associates Degree
Minimum Years of Experience Necessary: 5 - 10
Additional Information
For more than 100 years, Hussmann Corporation has been a leader in providing innovative products, services and refrigeration systems for grocers and convenience stores. Hussmann, a subsidiary of Panasonic, promises to continuously provide the most customer-focused solutions in the food retailing industry.
From display cases for supermarkets to entire refrigeration systems and innovative technologies including Aperion and StoreConnect, Hussmann continues to drive innovation in food retailing. Customers look to Hussmann as a strategic trusted partner to navigate the complex and ever-changing regulatory requirements with smarter, energy efficient, low-GWP refrigeration solutions—reducing their energy consumption and carbon emissions.
For more information about Hussmann, please visit www.hussmann.com.
Hussmann is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit-based factor.
REQ-148213
This position is responsible for the oversight of service operations within a district. Responsibilities include leadership and development of field service technicians, support of the acquisition process, in addition to customer maintenance and growth. The Mobile Field Service Manager is responsible for service execution through leading a team of service technicians towards the achievement of operational objectives.
Responsibilities
- Responsible for overall operations of specific Service Team(s) including execution of contracts, emergency service, quoted work renewals, warranty and change requests.
- Responsible for sourcing, securing, and maintaining customer relationships within a specific district.
- Assist the Area Service Manager in the development of forecasts, cost-savings opportunities, and areas of risk and/or exposure.
- Assist the Area Service Manager in the creation, review, and validation of customer contracts and estimates.
- Assist the Area Service Manager in the assessment of department manpower needs and supports the talent acquisition process of Service Technician position(s), including recruitment, candidate selection, and letters of offer.
- Conduct performance appraisals for assigned Service Technicians, in addition to recommending merit increase, promotions, training, as well as the facilitation of disciplinary action and dismissal. Demonstrate, adhere, and enforce all workplace safety policies including OSHA and any other applicable regulations or legislative requirements.
- Facilitate and support all branch-level safety processes, including prevention, investigation, reporting, training, and any corrective action initiatives.
- Supports the customer billing and collection processes as required. Additional responsibilities as assigned.
Formal Education Requirement:
Required Level: High School OR Five years of related experience and/or training; or equivalent combination of education and experience.
Preferred level: Associates Degree
Minimum Years of Experience Necessary: 5 - 10
Additional Information
- Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.
- Ability to successfully manage multiple, completing priorities/tasks in a fast-paced environment.
- Strong communication skills, verbal and written, required.
- Strong leadership and business acumen preferred.
- Strong organizational, time management skills.
- Intermediate to advanced proficiency in Microsoft Office Suite.
- Flexibility to work outside normal working hours, as required.
- Valid driver’s license and safe driving record.
- Travel within region as required.
- Health, Dental, and Vision Insurance
- 401k with Company Matching Contribution
- Discretionary 401k Company Contribution
- Tuition Reimbursement Program
- Life/Disability Insurance
- Maternity and Paternity Leave
- Panasonic Employee Discounts
- 10 Days Paid Vacation and 12 Company Holidays
- Employee Assistance Program
- And more
For more than 100 years, Hussmann Corporation has been a leader in providing innovative products, services and refrigeration systems for grocers and convenience stores. Hussmann, a subsidiary of Panasonic, promises to continuously provide the most customer-focused solutions in the food retailing industry.
From display cases for supermarkets to entire refrigeration systems and innovative technologies including Aperion and StoreConnect, Hussmann continues to drive innovation in food retailing. Customers look to Hussmann as a strategic trusted partner to navigate the complex and ever-changing regulatory requirements with smarter, energy efficient, low-GWP refrigeration solutions—reducing their energy consumption and carbon emissions.
For more information about Hussmann, please visit www.hussmann.com.
Hussmann is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit-based factor.
REQ-148213
