What are the responsibilities and job description for the Service Account Representative position at Hussmann?
Overview
The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and procedures as well as communicating effectively with team members within the service department.
Responsibilities
Responsible for daily reviews of service technician timesheets Examine and analyze completed service work orders.
Communicate effectively with service managers and service technicians to resolve discrepancies and to obtain missing documents.
Assist and support technicians and service managers with the preparation of quotes resulting from pull through service work.
Participate in customer discussions as required to submit the quote, follow up on quote approvals and scheduling of quoted work.
Audit invoices that have exported to billing system, finalize the sale for services rendered per the customer’s ROE, print invoices, attached work order and other required documents and distribute to the customer.
Maintain customer Rules of Engagements and billing system.
Monitor customer account details for non-payment and provide support to corporate credit department to resolve customer disputed/rejected invoices and past due receivables.
Qualifications
Additional responsibilities as assigned.
For more than 100 years, Hussmann Corporation has been a leader in providing innovative products, services and refrigeration systems for grocers and convenience stores. Hussmann, a subsidiary of Panasonic, promises to continuously provide the most customer-focused solutions in the food retailing industry.
From display cases for supermarkets to entire refrigeration systems and innovative technologies including Aperion and StoreConnect, Hussmann continues to drive innovation in food retailing. Customers look to Hussmann as a strategic trusted partner to navigate the complex and ever-changing regulatory requirements with smarter, energy efficient, low-GWP refrigeration solutions—reducing their energy consumption and carbon emissions. For more information about Hussmann, please visit www.hussmann.com
Hussmann is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit-based factor.
REQ-151516
The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and procedures as well as communicating effectively with team members within the service department.
Responsibilities
Responsible for daily reviews of service technician timesheets Examine and analyze completed service work orders.
Communicate effectively with service managers and service technicians to resolve discrepancies and to obtain missing documents.
Assist and support technicians and service managers with the preparation of quotes resulting from pull through service work.
Participate in customer discussions as required to submit the quote, follow up on quote approvals and scheduling of quoted work.
Audit invoices that have exported to billing system, finalize the sale for services rendered per the customer’s ROE, print invoices, attached work order and other required documents and distribute to the customer.
Maintain customer Rules of Engagements and billing system.
Monitor customer account details for non-payment and provide support to corporate credit department to resolve customer disputed/rejected invoices and past due receivables.
Qualifications
Additional responsibilities as assigned.
- 0-5 years experience
- High School diploma (Associates preferred)
- Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment with high attention to detail.
- Strong communication skills, verbal and written, required.
- Intermediate to advanced proficiency in Microsoft Office Suite.
- Strong organizational, time management skills.
- Able to meet short and long term deadlines.
- Must be flexible to work outside normal working hours and weekends as required.
- Health, Dental, and Vision Insurance
- 401k with Company Matching Contribution
- Discretionary 401k Company Contribution
- Tuition Reimbursement Program
- Life/Disability Insurance
- Maternity and Paternity Leave
- Panasonic Employee Discounts
- 15 Days Paid Vacation and 12 Company Holidays
- Employee Assistance Program
- And more
For more than 100 years, Hussmann Corporation has been a leader in providing innovative products, services and refrigeration systems for grocers and convenience stores. Hussmann, a subsidiary of Panasonic, promises to continuously provide the most customer-focused solutions in the food retailing industry.
From display cases for supermarkets to entire refrigeration systems and innovative technologies including Aperion and StoreConnect, Hussmann continues to drive innovation in food retailing. Customers look to Hussmann as a strategic trusted partner to navigate the complex and ever-changing regulatory requirements with smarter, energy efficient, low-GWP refrigeration solutions—reducing their energy consumption and carbon emissions. For more information about Hussmann, please visit www.hussmann.com
Hussmann is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit-based factor.
REQ-151516
