What are the responsibilities and job description for the Systems Customer Experience Coordinator position at Hussmann?
Overview
Responsibilities
Ability to prioritize calls and leverage appropriate workforce.
Schedule or dispatch service technicians to appropriate locations, according to customer requests, specifications, or needs. Verify receipt of call by technician.
Respond to customer difficulties with billing and service.
Communicate work orders, messages, or information to or from supervisors, or technicians.
Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment. Assign a technician working in the area and work order or purchase order number.
Upon work completion close ticket and contact customer for feedback about the task performed & the quality of the work.
Respond and review calls taken by call center.
Obtain COD information and notify credit to send an application for credit approval to new customers
Additional responsibilities as assigned.
Qualifications
Formal Education Requirement :
Required Level : High School
Minimum Years of Experience Necessary : 5 – 10
Additional Information :
Ability to successfully manage multiple, competing priorities / task in a fast-paced work environment.
Strong communication skills, verbal and written, required.
Intermediate to advanced proficiency in Microsoft Office Suite.
Strong organizational, time management skills, and high attention to detail
Flexibility to work outside normal working hours, as required.
Working knowledge of commercial refrigeration service and installation business is required.
High level of professionalism and diplomacy
Strong customer focus skills
Excellent telephone and communication skills. Ability to handle high volume of telephone calls.
Demonstrated ability to making decisions, learn quickly, thinking rationally and exercising good judgment. Work effectively in diverse team environment.
Benefits :
Health, Dental, and Vision Insurance
401k with Company Matching Contribution
Discretionary 401k Company Contribution
Tuition Reimbursement Program
Life / Disability Insurance
Maternity and Paternity Leave
Panasonic Employee Discounts
15 Days Paid Vacation and 12 Company Holidays
Employee Assistance Program
And more
About Hussmann :
For more than 100 years, Hussmann Corporation has been a leader in providing innovative products, services and refrigeration systems for grocers and convenience stores. Hussmann, a subsidiary of Panasonic, promises to continuously provide the most customer-focused solutions in the food retailing industry.
From display cases for supermarkets to entire refrigeration systems and innovative technologies including Aperion () and StoreConnect () , Hussmann continues to drive innovation in food retailing. Customers look to Hussmann as a strategic trusted partner to navigate the complex and ever-changing regulatory requirements with smarter, energy efficient, low-GWP refrigeration solutions—reducing their energy consumption and carbon emissions. For more information about Hussmann, please visit www.hussmann.com .
Hussmann is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit based factor.
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