Call Center Agent

Department: Hustle Notice Biz

Location: Akron

Compensation: $17.50 - $25.00 / hour

Description


Job Title: Call Center Agent


Location: Akron, OH
Job Type: Full-time


Position Overview: We are seeking a dedicated and personable Call Center Agent to join our team. In this role, you will be responsible for providing exceptional customer service and support, addressing customer inquiries, troubleshooting issues, and assisting with product or service information. The ideal candidate has excellent communication skills, a friendly and empathetic demeanor, and the ability to work efficiently in a fast-paced environment.




Key Responsibilities

• Answer inbound calls and respond to customer inquiries in a courteous and timely manner.


• Provide accurate information regarding products, services, policies, and account details.


• Resolve customer complaints, troubleshoot technical issues, and address other concerns effectively.


• Document and update customer records accurately in the database.


• Escalate complex issues to the appropriate department as needed.


• Meet performance metrics, including call quality, response time, and customer satisfaction scores.


• Stay updated on product knowledge and company policies to provide accurate information.


• Maintain a positive, empathetic, and professional attitude toward customers.

Skills, Knowledge and Expertise

• High school diploma or equivalent; additional education or certifications in customer service is a plus.


• Excellent verbal and written communication skills.


• Strong active listening skills and ability to understand customer needs.


• Proficiency in using computers and familiarity with call center software.


• Ability to multitask, manage time effectively, and work in a team-oriented environment.


• Problem-solving skills and a proactive approach to handling issues.

Benefits

• Competitive salary


• Health, dental, and vision insurance


• Paid time off and holidays


• Opportunities for professional development and advancement