What are the responsibilities and job description for the Call Center Customer Service Agent position at Hustle Notice Biz?
Call Center Customer Service Agent
Department : The One Agency
Employment Type : Full Time
Location : Santa Ana, CA
Compensation : $17.50 - $25.00 / hour
Description
Job Title : Call Center Customer Service Agent
Company : The One Agency
Location : Santa Ana,CA
Job Description :
We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, providing them with high-quality service and support. Your primary responsibility will be to respond to incoming inquiries via phone, email, and online chat, ensuring that each interaction meets our commitment to delivering exceptional customer experiences
Key Responsibilities
- Assist customers with inquiries and issues via phone, email, and chat.
- Provide accurate information regarding products and services.
- Process orders, returns, and exchanges per company policies.
- Document all customer interactions in the CRM system accurately.
- Stay informed about the latest product updates and company policies.
- Work collaboratively with team members to meet service level agreements (SLAs).
Skills, Knowledge and Expertise
Benefits
Salary : $18 - $25
