What are the responsibilities and job description for the Call Center Representative position at Hustle Notice Biz?
Department: Hustle Notice Biz
Location: Kansas, MO
Compensation: $725 - $1,050 / week
Job Title: Entry Level Customer Service Assistant
Job Summary: We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support over the phone. As a Call Center Representative, you will handle a variety of inbound and outbound calls, addressing customer inquiries, resolving issues, and managing concerns in a timely and professional manner. Your ability to communicate effectively and empathize with customers will be crucial in driving customer satisfaction and loyalty.
Key Responsibilities
- Handle incoming and outgoing customer calls professionally and efficiently.
- Provide accurate information regarding products and services to customers.
- Resolve customer complaints and issues by identifying the root cause and providing viable solutions.
- Process orders, returns, and exchanges as per company policies.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- High school diploma or equivalent; some college education preferred.
- Proven experience in a customer service or call center role is a plus.
- Excellent verbal communication skills, with a clear and concise speaking voice.
- Strong listening skills and the ability to empathize with customers.
- Ability to handle stressful situations and manage conflicts effectively.
- Health insurance
- Paid time off
- Retirement plan options
- Professional development opportunities
Salary : $725 - $1,050
