What are the responsibilities and job description for the Call Center Representative position at Hustle Notice Biz?
Call Center Representative
Department : The One Agency
Employment Type : Full Time
Location : Santa Ana, CA
Compensation : $17.50 - $25.00 / hour
Description
Job Title : Call Center Representative
Company : The One Agency
Location : Santa Ana,CA
Job Description :
We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. As the first point of contact for our customers, you will play a crucial role in delivering outstanding customer service and ensuring high customer satisfaction. In this position, you will be responsible for handling incoming calls, addressing customer inquiries, and providing support related to our products and services.
Key Responsibilities
- Handle a high volume of incoming calls and respond to customer inquiries promptly and effectively.
- Provide accurate information regarding our products, services, and policies to customers.
- Resolve customer complaints and issues efficiently, ensuring complete customer satisfaction.
- Document interactions with customers in our database for quality monitoring and future reference.
- Identify and escalate priority issues to the appropriate team members or departments when necessary.
- Participate in training and development programs to enhance product knowledge and customer service skills.
Skills, Knowledge and Expertise
Benefits
Salary : $18 - $25
