What are the responsibilities and job description for the Entry Level Customer Service Assistant position at Hustle Notice Biz?
Department: Hustle Notice Biz
Location: Akron
Compensation: $17.25 - $24.00 / hour
Job Title: Customer Service Assistant
Location: Akron, OH
Job Type: Full-Time
Reports to: Customer Service Manager
Job Overview
We are seeking a dedicated and friendly Customer Service Assistant to join our team. This role is vital to our commitment to providing exceptional customer service and ensuring a positive experience for our clients. The successful candidate will handle inquiries, resolve issues, and provide guidance to customers in a professional and efficient manner.
Key Responsibilities
Customer Support: Respond to customer inquiries via phone, email, live chat, or in-person, providing accurate and helpful information in a timely manner.
Issue Resolution: Identify and troubleshoot customer issues, providing effective solutions and escalating complex cases to senior staff as necessary.
Order Processing: Assist customers with placing, tracking, and modifying orders, ensuring all requests are processed accurately.
Documentation: Maintain accurate records of customer interactions and transactions in the CRM system.
Product Knowledge: Stay up-to-date with company products, services, and policies to provide informed assistance to customers.
Team Collaboration: Collaborate with team members and other departments to provide seamless customer support.
- High school diploma or equivalent (Associate's or Bachelor's degree preferred).
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in Microsoft Office and familiarity with CRM systems
- Ability to work in a fast-paced environment
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional development and advancement
Salary : $17 - $24
