Entry Level Customer Service Rep

Job Description Entry Level Customer Service Rep

Location: Allentown, PA

Overview

Singnala is seeking a dedicated and enthusiastic Entry Level Customer Service Rep to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing them with exceptional service and support. You will handle various inquiries, resolve issues, and ensure a positive experience that reflects our brand values.

Department Singnala Employment Type Full Time Location Allentown, PA Workplace type Onsite Compensation $18.00 - $28.00 / hour

Key Responsibilities

• Respond to customer inquiries promptly and professionally through various channels (phone, email, chat).
• Assist customers with product selections, order processing, and account management.
• Troubleshoot and resolve customer issues efficiently and effectively while ensuring customer satisfaction.
• Provide accurate information regarding products, services, and company policies to customers.
• Document all customer interactions and feedback accurately in the appropriate systems.
  
  

Skills, Knowledge and Expertise

• High school diploma or equivalent; additional qualifications in customer service are a plus.
• Proven experience in a customer service role, preferably in a fast-paced environment.
• Excellent verbal and written communication skills with a professional phone manner.
• Strong problem-solving abilities and a proactive attitude towards customer needs.
• Ability to handle stressful situations and maintain composure under pressure.
• Familiarity with CRM systems and practices is advantageous.
  
  

Benefits

Benefits:

• Competitive salary: $18.00 - $28.00 hourly (based on experience).
• Comprehensive health, dental, and vision insurance.
• Paid time off, including vacation, sick leave, and holidays.
• 401(k) retirement plan with company matching.
• Professional development and growth opportunities.
  
  

About Singnala

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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