Client Relationship Manager

A Hutcherson Construction Client Relationship Manager is a professional who specializes in selling decking and siding products and services to clients in the exterior construction industry. Their primary role in this outside sales position is to generate revenue by building and maintaining relationships with existing and potential clients. Their primary role in this outside sales position is to generate revenue by building and maintaining relationships with existing and potential clients. Please note that this is a commission based role

Essential Duties and Responsibilities (other duties may be assigned):

 Manage and grow existing clients, along with organic leads provided from the Business Development team.

 Generate leads and identify potential clients through various channels such as networking events and

referrals.

 Present, promote and sell products/services, using Hutcherson Construction’s established selling

process, to existing and prospective clients to achieve revenue targets and increase market share.

 Conduct site visits to gather information and meet with clients to assess their needs and preferences.

 Establish and maintain sufficient product knowledge to provide product demonstrations and technical

expertise to clients.

 Provide accurate information and solutions to clients based on their specific needs.

 Prepare quotes and negotiate contracts and pricing with clients and prepare sales proposals.

 Collaborate with internal teams such as marketing and production to ensure client satisfaction.

 Maintain accurate and up-to-date records of client interactions and sales activities.

 Stay informed about industry trends, market conditions, new products, and competitor activities.

 Travel as applicable to trade shows or events, demonstrating products to prospects to gain new clients.

 Participate in professional development and product trainings as applicable.

 Represent Hutcherson Construction by exemplifying our Core Values: Create the Standard, Own Your Outcome and No Eeyore’s!

Core Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

 Customer Service – Manages difficult or emotional client situations; responds promptly to client needs;

solicits clients feedback to improve service; responds to requests for service and assistance; meets

commitments.

 Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings; writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data accurately; able to read and interpret written information.

 Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

 Business Acumen – Understand business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

 Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds company values.

 Motivation – Demonstrates persistence and overcomes obstacles; takes calculated risks to accomplish goals. Is a self-starter.

 Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

 Initiative – Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

 Bachelor's degree in business, sales, marketing or related field.

 Minimum of 3 years’ proven experience as a sales representative or in a comparable sales role; experience in the construction field preferred.

 Proficient in Microsoft Office Suite and CRM software.

Licenses or Designations:

 A valid driver's license is required for this role.

Other Applicable Skills and Qualifications:

 Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

 Ability to write reports and business correspondence.

 Ability to effectively present, persuade, negotiate information, and respond to questions from groups of executives, managers, employees, clients, and the public.

 Ability to accurately calculate figures and amounts such as discounts and percentages; ability to analyze and interpret data.

 Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Physical Demands and Work Environment:

 This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

 This is largely a sedentary role but would require the ability to move up to 20 pounds at times.

 This role generally operates in an office environment and travels throughout the day to clients’ homes and is required to work 8:00 a.m. to 5:00 p.m., Monday through Friday.

 Due to the nature of this role, there may be times when required to work extended hours and weekends to meet the needs of the business.

 This role may have the ability to work remote.

Job Type: Full-time

Pay: $64,836.00 - $106,339.00 per year

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• Evening shift
• Monday to Friday
• Weekends as needed

Supplemental Pay:

• Bonus opportunities
• Commission pay
• Performance bonus

Ability to Commute:

• Plainwell, MI 49080 (Preferred)

Ability to Relocate:

• Plainwell, MI 49080: Relocate before starting work (Preferred)

Work Location: In person

Salary : $64,836 - $106,339