Transcript Specialist (STF2211)

RESPONSIBILITIES:

Processing Incoming Transcripts

• Retrieve and review electronic and mailed transcripts daily.
• Enter transcript data accurately into the student information system.
• Scan transcripts into the Advising Transfer Transcript Folder daily.
• Organize and file transcripts in designated locations.

Managing Transfer Activities

• Evaluate incoming college transfer coursework as requested.
• Process transfer requests promptly daily.
• Utilize technology to provide course descriptions for evaluators.
• Record evaluator transfer equivalency decisions in a relational database.
• Address and resolve transfer-related inquiries, ensuring timely communication with all stakeholders.

Coordinating Outgoing Transcripts

• Process transcript requests received via electronic submission, mail, or fax.
• Send transcripts through The National Student Clearinghouse.
• Handle additional transcript requests, including overnight, USPS, or in-person requests.
• Communicate effectively to resolve transcript-related issues.

Additional Responsibilities

• Contribute to innovation initiatives aimed at improving the student information system.
• Manage student enrollment verifications, both electronic and paper.
• Assist in answering calls on the Records Office’s designated phone line.
• Apply critical thinking and problem-solving skills to daily tasks.
• Ensure accuracy and confidentiality when handling sensitive data.
• Arrive on time for work, attend work regularly, and successfully complete the responsibilities of the position.
• Maintain punctuality and fulfill all job expectations.
• Adhere to all HutchCC policies, procedures, and practices.

Secondary-

• Perform other responsibilities as assigned by the Registrar and/or Assistant Registrar.

QUALIFICATIONS:

• High school diploma or equivalent required; Associate Degree preferred.
• Computer experience is required. Word processing and spreadsheet experience is required. Experience with POISE (student database) or other information management software is preferred.
• Experience working directly with people and the ability to work effectively with many people is preferred.
• The selected applicant must be neat, dependable, have work initiative, work amiably with others and can follow directions.
• Physical requirements include the ability to operate office equipment and to perform mathematical calculations; excellent verbal, written and listening skills; sit or stand for extended periods of time; exhibit manual dexterity to dial a telephone, enter data into a computer, and operate additional office equipment; see and read a computer screen and printed material with or without vision aids; hear and understand speech at normal levels and on the telephone; speak in audible tones so that others may understand clearly in person and on the telephone; use appropriate judgment and to apply tact and courtesy in difficult situations; understand words and respond effectively and appropriately; attentive to detail, accurately follow written and verbal instructions, work independently, sedentary/indoor work environment with a substantial amount of keyboarding required.
• Mental requirements include the ability to learn and comprehend basic instructions about the position,
• Physical and mental qualifications must be achieved with or without reasonable accommodation.
• The qualifications listed are guidelines for selection purposes; alternative qualifications may be substituted if sufficient to perform the duties.

HOURLY WAGE and STATUS:

The hourly rate of pay is commensurate with qualifications as determined by HutchCC administration. This full-time support staff position is 12 months annual, benefit eligible, at-will, and nonexempt.