Customer Service Representative

About the Role:

We are seeking a talented Service Advisor to join our team at Hutchinson Ford of Forsyth. In this role, you will be responsible for working with customers to determine their vehicle repair or service needs, building strong relationships to increase satisfaction, and maintaining high standards for ethics and professionalism. The ideal candidate will have previous experience as an automotive service advisor, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Responsibilities:

• Determine customer vehicle repair or service needs through meetings and consultations.
• Build strong customer relationships to drive satisfaction and retention.
• Maintain high standards for ethics, professionalism, and customer service excellence.
• Monitor vehicle progress and update customers regularly on the status of their vehicles.
• Maximize sales and execute promotions to increase profitability and revenue.
• Oversee technicians working on customer vehicles, including time management and quality control.

Requirements:

• A high school diploma or equivalent is required for this position.
• A valid commercial driver's license and clean driving record are necessary for safe operation of company vehicles.
• Accredited training in service advisor skills, customer satisfaction, and quality control is preferred but not required.
• Previous experience as an automotive service advisor is essential for success in this role.
• Excellent written and verbal communication skills are required for effective collaboration with customers and colleagues.
• The ability to multitask and concentrate in a fast-paced environment is crucial for meeting deadlines and achieving goals.
• Proficient computer skills are necessary for managing customer information and performing administrative tasks.