What are the responsibilities and job description for the Client Support Associate position at Hutchinson Industries Inc?
General Description
The Sales Assistant employee is primarily responsible to support the daily Sales and Marketing activities of the Hutchinson Industries, Inc. He or she will assist customers and all departments (Sales, Marketing, Engineering, Purchasing, and Production) in completing tasks necessary to make the operation run smoothly and promote Hutchinson’s products and services to the customer.
Specific Duties
•Follow all applicable environmental, health and safety rules and procedures and immediately report all dangerous situations, near-misses, and injuries.
•Support the Sales and Marketing staff as required.
•Support and manage new and existing customer accounts as assigned by management.
•Partner with the Sales Team to maintain positive customer relationships.
•Assist in orienting customers with product information, pricing order status, and new contract opportunities.
•Accurately process internal and external customer transactions such as orders, solicitations, and quotes. Serve as the contact point when required. Work closely with production to ensure that all order are shipped to the customer on time.
•Communicate with logistics, production, engineering, accounting, and purchasing departments to obtain prices and lead times for new and existing customer orders.
•Follow up with internal departments to gain timely responses to customers.
•Follow up on incoming questions, inquiries via phone, email or teleconference. Proactively execute communications and meetings with customers to keep them informed of quote and order status and to determine customer issues and needs.
•Work overtime as required.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications
•Previous experience in a Sales or Customer Service position is desired.
•Experience in shipping and logistics is preferred.
•Excellent written and verbal communication skills.
•Proficient in Microsoft Office applications.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.
The employee frequently is required to sit; walk, talk and hear. The employee is occasionally required to climb or balance; stoop, lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, for viewing a computer terminal distance vision, peripheral vision, depth perception vision for driving and ability to adjust focus.
This position is not substantially exposed to adverse environmental conditions
Personal Protective Equipment
The following list of PPE is required while in the manufacturing area.
•Safety Glasses conforming to ANSI Z87.1 or higher
•Steel Toe Safety Shoes conforming to OSHA General Industry Standards 29 CFR 1910
•Hearing protection conforming to OSHA General Industry Standards 29 CFR 1910
Hutchinson Industries, Inc. is an equal opportunity employer.
This is an exempt position. Hutchinson Industries, Inc. reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication create an employment contract between Hutchinson Industries, Inc. nor the employee, and either one may terminate employment without notice at any time.
