Business Office Supervisor

Maintains office services by organizing and overseeing daily operations and procedures. Monitors billing staff attendance for adherence to policy and drafts written Action Forms for discussion with staff on an as-needed basis. Interviews and recommends the hiring of applicants for vacant positions. Assists the CFO in drafting the annual performance appraisal of each business office staff member. Monitors the status of Accounts Receivable both by individual biller and on a cumulative basis. Reviews and approves all supply requisitions. Assigns and monitors all clerical functions within the billing process.

Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

• Maintains office staff by recruiting, hiring, orienting and training employees
• Achieves office staff goals by coaching, counseling and disciplining employees; planning, monitoring and appraising job results
• Defines procedures for retention, protection, retrieval, transfer and disposal of records
• Maintains office efficiency by planning and implementing office systems, layouts and equipment procurement
• Drafts and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications and establishing personal networks
• Provides input and performs maintenance of the ClaimTrak System regarding billing and registration
• Maintains charge master ensuring that all services are billed for the correct amounts, in the proper increments of time and using the appropriate billing codes
• Serves on ClaimTrak Committee to provide oversight of system maintenance. Submits work orders for resolution of system problems and enhancements. Communicates with vendor staff in response to questions related to work orders.
• Maintains appropriate relationships with personnel and public. Responsible for self-development

• Ability or special training in coaching, counseling and disciplining employees
• Excellent math and reasoning skills
• General understanding of the personal computer and spreadsheet applications. Can develop and maintain spreadsheets in an accurate manner that is well organized
• Can read and understand computer reports
• Demonstrated ability to read, understand and communicate oral and written instructions effectively.

• Integrity:
  • A personal presence which is characterized by a sense of honesty and the willingness to do the right thing.
  • The ability to role model, inspire and motivate others to promote the philosophy, mission, vision, goals and values of Hutchinson Regional Healthcare System
• Compassion:
  • A personal presence which is characterized by a sense of caring that is reflected in a high level of empathy and customer service with all that we come in contact.
  • Ability to manage conflict, consider other points of view, and offer alternative solutions without jeopardizing overall project direction and the ability to manage customer expectations.
• Accountability:
  • Demonstrated track record of ownership of situations, projects and issues.
  • Able to work autonomously and have a high degree of flexibility to adapt to changing projects, priorities and work volumes.
• Respect:
  • Demonstrated ability to collaborate with a diverse population.
  • Treat all internal and external customers with a positive, proactive service orientation.
• Excellence:
  • Strong communication and presentation skills with a proven ability to influence and lead teams to conclusion/decision making.
  • Proven ability to think strategically but also must be able to lead day-to-day tactical processes.
  • Demonstrated ability to manage and provide coaching and leadership on complex projects.
  • Must be able to lead and/or facilitate process improvement.

• Three (3) years’ general office experience in a supervisory role

• Associates degree in Business or Medical Office
• Five (5) years medical office experience in a supervisory role

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