What are the responsibilities and job description for the Patient Access Clerk - Emergency Department position at Hutchinson Regional Healthcare System?
Performs the functions necessary to admit, pre admit, complete status changes and transfer patients in the medical center.
Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
ESSENTIAL FUNCTIONS:
- Obtains all necessary demographic information, insurance eligibility verification, assignments and signatures to admit/pre admit patients to the facility while meeting all State and Federal guidelines while maintaining a 98% national accuracy rate.
- Alerts Financial Counselor of private pay or doubtful credit/insurance patients.
- Distributes admission paperwork in a timely manner to appropriate departments/staff.
- Transports patients as needed.
- Serves patients newborn through geriatric.
- Abides by the Health Insurance Portability and Accountability privacy and security regulations regarding all aspects of Protected Health Information (PHI).
- Collects co pays, co-ins and deductible amounts per our insurance eligibility program and contracts.
- Takes patient payments on accounts and complete daily deposits.
MINIMUM KNOWLEDGE AND SKILLS REQUIRED:
- Basic clerical, computer and keyboarding skills.
- Demonstrated ability to communicate effectively.
PREFERRED KNOWLEDGE AND SKILLS REQUIRED:
- N/A
REQUIRED BEHAVIORAL SKILLS:
-
Integrity:
- A personal presence which is characterized by a sense of honesty and the willingness to do the right thing.
- The ability to role model, inspire and motivate others to promote the philosophy, mission, vision, goals and values of Hutchinson Regional Healthcare System
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Compassion:
- A personal presence which is characterized by a sense of caring that is reflected in a high level of empathy and customer service with all that we come in contact.
- Ability to manage conflict, consider other points of view, and offer alternative solutions without jeopardizing overall project direction and the ability to manage customer expectations.
-
Accountability:
- Demonstrated track record of ownership of situations, projects and issues.
- Able to work autonomously and have a high degree of flexibility to adapt to changing projects, priorities and work volumes.
-
Respect:
- Demonstrated ability to collaborate with a diverse population.
- Treat all internal and external customers with a positive, proactive service orientation.
-
Excellence:
- Strong communication and presentation skills with a proven ability to influence and lead teams to conclusion/decision making.
- Proven ability to think strategically but also must be able to lead day-to-day tactical processes.
- Demonstrated ability to manage and provide coaching and leadership on complex projects.
- Must be able to lead and/or facilitate process improvement.
MINIMUM EDUCATION AND EXPERIENCE REQUIRED:
- N/A.
PREFERRED EDUCATION AND EXPERIENCE:
- Medical Terminology.
- Previous clerical and computer experience
REQUIRED LICENSE/REGISTRATION/CERTIFICATION:
- N/A
PREFERRED LICENSE/REGISTRATION/CERTIFICATION:
- N/A
We offer competitive pay, a generous benefit package and a reason to be proud of what you do, every day.
