What are the responsibilities and job description for the Automotive Service Writer position at Hutson Automotive Repair, Inc.?
Job Overview
We are seeking a dedicated and detail-oriented Service Writer to join our small family owned business of 40 years. The ideal candidate will serve as the primary point of contact for customers, ensuring that their service needs are met with exceptional customer service. This role involves accurately documenting service requests, providing estimates, and facilitating communication between customers and technicians. The Service Writer plays a crucial role in maintaining customer satisfaction and ensuring smooth operations within the service department. Pay will be based on experience and ability. Base pay plus commission based incentive.
Responsibilities
- Greet customers warmly and assess their service needs.
- Document service requests accurately and clearly for technicians.
- Provide detailed estimates for services including auto estimating, oil changes, shocks struts, air brake repairs, tire services.
- Communicate effectively with customers regarding the status of their vehicles and any additional services required.
- Handle cash transactions and maintain accurate records of payments.
- Collaborate with technicians to ensure timely completion of services.
- Address customer inquiries and resolve any issues related to service delivery.
- Maintain a clean and organized work environment.
Experience
- Proven experience in customer service roles, preferably within the automotive industry.
- Familiarity with service writing processes and documentation.
- Knowledge of auto estimating practices is highly desirable.
- Experience with general auto repairs, shocks, struts, tire services.
- Strong cash handling skills are essential for managing transactions effectively.
- Excellent communication skills to interact professionally with customers and team members.
- Ability to work in a fast-paced environment while maintaining attention to detail.
Join our team as a Service Writer where your expertise will contribute to providing outstanding automotive service experiences!
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Paid time off
Shift:
- 8 hour shift
- Day shift
Work Days:
- Monday to Friday
- No weekends
Work Location: In person
Salary : $50,000 - $60,000