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Customer Account Manager - Large Ag

Hutson, Inc.
Branch, MI Full Time
POSTED ON 3/27/2025
AVAILABLE BEFORE 4/25/2025
Job Overview

A Customer Account Manager is responsible for the sales to and relationship with key customer accounts. Key customers accounts represent those customer segments that have a significant impact on the dealer-business but develop and maintain relationships with the dealership enterprise through a trusted advisor. Responsibilities could include sales, customer support, technical support, planning and key customer account business operational optimization.

Responsibilities

  • Manages key customer account relationships to provide a differentiated customer experience.
  • Proactively assesses, clarifies, validates and communicates key customer account needs on an ongoing basis.
  • Provides value to key customer accounts by developing solutions that save time, reduce risk and increase profits.
  • Develops a contact plan that meet the individual needs of your key customer accounts.
  • Meets sales volume and sales objectives on assigned key customer accounts.
  • Influences customer account trade cycles and current and future needs.
  • Updates and retains relevant customer account information such as equipment and operational information in the customer relationship management system.
  • Engages with dealership personnel (AMS Consultant, Parts, Service, Integrated Solutions Manager, etc.) when needed in completing a sale, answering customer account questions and ensuring customer account needs are met.
  • Represents the company for the sale of equipment, parts, labor, and technology-based products and services to assigned customer accounts.
  • Maintains current product knowledge of all equipment, parts, and services available to customer accounts.
  • Maintains current knowledge of financing and risk management options to assist customer accounts with securing the purchase of a solution.
  • Maintains and communicates current knowledge of customer account operational requirements, both agronomic/turf industry and/or business goals.
  • Monitors and timely communicates any competitive activity to management.
  • Coordinates new equipment field demonstrations.
  • Coordinates dealer enterprise team, along with Integrated Solutions Manager, to manage and deliver the highest levels of value to key customer accounts.
  • Actively participates in local/regional industry associations.
  • Attends applicable sales training events/seminars.
  • Maintains assigned company vehicles and equipment.

Qualifications

  • 5 or more years of equipment sales experience is required.
  • Bachelor's degree in business, finance/accounting, or agriculture-related discipline or equivalent work experience.
  • Extensive knowledge of John Deere and competitive equipment as well as technology trends/advancements.
  • Valid DOT Medical Card is required.
  • Business, financial and logistical management knowledge.
  • Knowledge of relevant agronomic practices and trends.
  • Knowledge of key customer account agronomic operations.
  • Ability to use software applications such as Microsoft Office and internet functions.
  • Ability to work flexible hours.
  • Excellent customer relationship skills with current and future decision makers.
  • Valid Driver's License is required.

Benefits

  • Competitive wage paid bi-weekly
  • 401(k) plan with company match
  • Healthcare (medical, dental, vision)
  • Company-paid term life insurance plus Accidental Death & Dismemberment (AD&D)
  • Company-paid short-term disability
  • Health Savings Account (HSA) with company match
  • Flexible Spending Account (FSA)
  • Paid Time Off (PTO)
  • Paid holidays
  • Employee referral bonus
  • Employee discounts
  • Dependent Care Assistance Plan
  • Employee Assistance Program
  • Wellness Program
  • On-the-job training & skills development

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