What are the responsibilities and job description for the Service Writer position at Hutson Inc?
Job overview
Assists the Service Manager or Shop Foreman in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership.
Responsibilities
- Manages billing cycle days to the target number.
- Manages WIP by Technicians and maintains targeted metrics with direction from the Service Manager.
- Supports technicians with notes on work orders.
- Manages customer calls and creates work orders to be assigned.
- Supports a regional call support and dispatch to help the customer experience.
- Follows up with customers on equipment involving shop or part delays.
- Ensures payroll is up to date.
- Post Technician time to Work Orders.
- Report Service Department time to Payroll.
- This person is in charge of opening, reviewing, and closing all work orders.
- Create quote from existing SPG / MST library.
- Answer all Service Department directed calls.
- Address / engage all Service Department customers.
- Collection of payment upon completion on job(s).
- Interaction with John Deere personnel.
- Send internal quote for trade-in equipment.
- Maintains Service Department filing and records.
- Updates customer profiles using equipment, hours, or other information from the work order(s).
- Support management in the pursuit of corporate policies, plans, goals, and long-term objectives.
- Foster a great place to work environment, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
- Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
- Ensure that company's reputation and image in the community is consistent with Hutson Inc. Core Values.
Qualifications
Additional requirements
Benefits
Working Conditions
ca-service
