What are the responsibilities and job description for the Rooms Division Manager position at Hutton Brickyards Riverfront Hotel + Venue?
Come for a JOB, stay for a CAREER.
Perks
Hotel discounts, same day pay, holiday pay, advancement opportunities!
Hutton Brickyards Retreat Event Center
Join our fast-paced team! Welcome to Hutton Brickyards, a 100-acre Hudson River Valley resort made for getaways, weddings, and events. We are passionate about delivering curated experiences and events to our guests, providing genuine relaxation and deep connections to nature. You’ll be working alongside a fast-paced team of diverse and dedicated individuals who are passionate about the guest experience.
Rooms Division Manager
Hutton Brickyards is seeking an enthusiastic, detail-oriented Rooms Division Manager to lead our guest services and ensure an exceptional, uniquely personal experience for every visitor. This role oversees Front Office, Housekeeping, and our Experience Coordinator, ensuring seamless daily operations, elevated guest satisfaction, and alignment with our brand standards.
This is an exciting opportunity to join a passionate, creative team at one of the Hudson Valley’s most iconic destinations.
Job Responsibilities
Oversee daily operations of the front desk, housekeeping, reservations, and experience coordination, ensuring a smooth and cohesive guest journey.
Lead, train, motivate, and evaluate team members across Rooms Division functions.
Serve as a local expert, cultivating strong relationships with regional vendors, restaurants, attractions, wineries, and breweries.
Collaborate with the Experience Coordinator to plan and execute customized guest itineraries, activities, and off-site excursions.
Respond to guest inquiries via email and phone with professionalism and timeliness, ensuring expectations are exceeded.
Manage guest requests, feedback, and complaints promptly and empathetically.
Maintain up-to-date vendor and activity information across hotel systems and team communications.
Support communication between departments to ensure accurate and timely guest service (e.g., last-minute bookings, stay inclusions, group itineraries).
Drive continuous improvement in guest satisfaction, revenue generation, and cost control across departments.
Job Requirements
- 3 years of hospitality leadership experience in Front Office or Rooms Division management; luxury or boutique experience a plus.
Strong leadership, communication, and interpersonal skills with the ability to motivate and inspire diverse teams.
Proficiency in Microsoft Office and hotel PMS/reservation systems.
Excellent written and verbal communication skills; able to craft professional correspondence and deliver engaging presentations.
Highly organized, able to multitask, and comfortable working in a fast-paced, guest-centric environment.
Knowledge of and passion for the Hudson Valley region preferred.
Availability to work a flexible schedule, including weekends and holidays, as business demands.
Benefits
HEALTH AND WELLNESS
Health Insurance is available on the first of the month after hire!
We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone’s needs are different and there is something for everyone with numerous supplemental insurances to choose from.
We know that life gets in the way, and YOU deserve to recharge.
Full-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!
EXCITING EXTRAS
On Demand Pay - Why wait for pay day – get your pay when you need it 24/7.
Pet Insurance - We cover the whole family, and all associates are eligible for discounted pet insurance.
401k Plan - Nobody wants to work forever, start planning for your future now.
Hotel Discounts - It’s one of the biggest industry perks.
Shoes for Crews - All associates are eligible for a shoe subsidy through Shoes for Crews.
Hutton Brickyards is managed by Waterford Hotel Group.
At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER.
For more information, please visit our website at waterfordhotelgroup.com
EOE/M/F/D/V
For more information about Waterford Hotel Group, please visit our website at www.waterfordhotelgroup.com.
EOE/M/F/D/V
