What are the responsibilities and job description for the IT Support Technician position at Huxley?
Job Title : IT Support Technician
Contract Length : 6 Months Contract-to-Hire
Location / Time Zone : San Jose, California (Pacific Time Zone)
Work Model : 5 Days Onsite
Job Description :
We are seeking a dedicated and experienced IT Support Technician to join our team in San Jose, California. This is a 6-month contract-to-hire position, with the opportunity to become a permanent member of our team based on performance. As an IT Support Technician, you will provide top-notch technical support and customer service to our employees, ensuring smooth and efficient operation of our IT systems.
Key Responsibilities :
- Provide exceptional customer service and technical support to end-users in a timely and efficient manner.
- Troubleshoot and resolve issues related to Google Workspaces, MacOS, and audio / visual equipment.
- Manage and prioritize multiple help desk tickets, ensuring timely resolution and communication with end-users.
- Support and maintain IT infrastructure, including hardware and software installations, upgrades, and configurations.
- Assist with the setup, maintenance, and troubleshooting of audio / visual equipment for meetings and presentations.
- Document and track all support requests and resolutions in the help desk system.
- Collaborate with other IT team members to ensure seamless support and knowledge sharing.
- Stay current with the latest technologies and best practices in IT support and troubleshooting.
Must-Have Skills :
Nice-to-Have Skills :
Qualifications :
EOE Statement : Specialist Staffing Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
To find out more about Huxley, please visit www.huxley.com
