What are the responsibilities and job description for the Housekeeping Manager position at HV Global Group, Inc.?
This is an exempt position and will be paid on a salaried basis in accordance with state and federal law.
Salary range $63,500 - $73,000 w / bonus plan
Education and Experience
High school diploma or GED; 1 year experience in the housekeeping or related professional area.
2-year degree from an accredited University in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Supporting Housekeeping Operations and Budgets
Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
Inspects guestrooms on a daily basis.
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
Inventories stock to ensure adequate supplies.
Supports and supervises an effective inspection program for all guestrooms and public space.
Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
Ensures all employees have proper supplies, equipment and uniforms.
Communicates areas that need attention to staff and follows up to ensure understanding.
Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
Schedules employees to business demands and for tracks employee time and attendance.
Ensures employees understand expectations and parameters.
Observes service behaviors of employees and provides feedback to individuals.
Celebrates successes and publicly recognizes the contributions of team members.
Providing and Ensuring Exceptional Customer Service
Sets a positive example for guest relations.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Responds to and handles guest problems and complaints.
Strives to improve service performance
LI-CW1
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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