Branch Manager

Description

Financial Performance and Profitability 

•    Attains or exceeds branch sales and profit budget.
•    Manages relationship of expenses to sales and margins in order to achieve budgeted performance measures (metrics) including customer profitability.
•    Develops annual branch budgets; submits to Accountable Manager for approval.
•    Reviews branch metrics and remediates variances to budget.

Sales/Customer Service

•    Develops relationships and communicates with customers to identify and act on areas of opportunity
•    Responsible for the performance of all day-to-day counter and customer service functions ensuring the highest level of teamwork and collaboration.
•    Ensures Branch Counter Sales Associate(s) are fielding incoming customer calls, assisting walk-in and will-call customers, reviewing sales queues, and entering sales orders into Eclipse.  
•    Continually collaborates with designated Account Manager(s) to ensure overall customer satisfaction.
•    Responsible for overall territory customer service management with respect to quotes, delivery, order management, warranty issues, collateral, customer follow-up, problem resolution, and lead generation

Shipping, Receiving & Delivery

•    Ensures Branch Associates are performing all day-to-day shipping, receiving, and warehousing functions ensuring the highest level of accuracy, productivity, and teamwork.
•    Ensures the efficient flow of materials between branch, CDC, and/or customer locations by coordinating and monitoring transfers, equipment and grooved or palleted duct board deliveries. 
•    Delegates where appropriate but is responsible for effective coordination with internal co-workers and customers daily, local and same-day deliveries to customer location or jobsite.

Why work for HVAC Distributors?
•    We have been in business for over 35 years
•    Competitive compensation program
•    Annual incentive program 
•    Full benefit package first of the month following 30 days of employment 
•    401k Program with match 
•    State of the art technology 
•    Growth opportunities
•    Best Places to Work in PA 2023 & 2024
 

Qualifications

Education and/or Experience: 
•    2 or 4 Year College Degree preferred
•    Minimum of 3 years of customer service or sales experience in HVAC or relative industry.
•    Valid Class “C” Driver’s License with good driving record.

Knowledge, Skills and Abilities: 
To perform the job successfully, an individual should demonstrate the following skills and abilities:
•    Excellent internal and external communication and follow-up skills.
•    Basic Leadership skills to manage counter associates.
•    Demonstrated customer service and account maintenance.
•    High sense of urgency and attention to detail.
•    Demonstrated ability to oversee and develop customer relationships and growth within a defined territory.

If you are looking for an opportunity with a stable and growing company apply today.
 
 

Salary : $70,000 - $80,000