What are the responsibilities and job description for the Operations Director position at HVAC Distributors Inc?
Key Responsibilities:
- Drive branch success and financial performance.
- Balance expenses with sales to achieve optimal margins.
- Establish and submit annual branch budgets for approval.
- Monitor and correct branch metric variances from budget.
Customer Focus:
- Build relationships with customers to capitalize on growth opportunities.
- Lead day-to-day counter and customer service activities, emphasizing teamwork and collaboration.
- Ensure Branch Counter Sales Associates handle customer inquiries, provide assistance, and manage sales orders.
- Collaborate with Account Managers to ensure exceptional customer experiences.
- Manage territory-wide customer service, encompassing quotes, delivery, order management, warranty issues, collateral, follow-up, problem resolution, and lead generation.
Supply Chain Management:
- Oversee shipping, receiving, and warehousing functions to maintain efficiency.
- Coordinate transfers, equipment deliveries, and material movements between branches, CDCs, and customer locations.
- Assign tasks as needed, while maintaining responsibility for effective coordination with internal teams and customers for daily, local, and same-day deliveries.
About Us:
- 35 years of experience in the industry.
- Competitive salary and bonus structure.
- Comprehensive benefits package available after 30 days of employment.
- 401k Program with company matching.
- State-of-the-art technology and tools.
- Ongoing professional development opportunities.
- Recognized as one of the Best Places to Work in PA.
Requirements:
- High School Diploma or Equivalent.
- Minimum 3 years of customer service or sales experience in HVAC or a related field.
- At least 3 years of leadership experience.
- Valid Class C Driver's License with a good driving record.
HVAC Distributors, Inc. values diversity and promotes equal employment opportunities.
