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Operations Director

HVAC Distributors Inc
Warminster, PA Full Time
POSTED ON 3/22/2025
AVAILABLE BEFORE 4/17/2025

Key Responsibilities:

  • Drive branch success and financial performance.
  • Balance expenses with sales to achieve optimal margins.
  • Establish and submit annual branch budgets for approval.
  • Monitor and correct branch metric variances from budget.

Customer Focus:

  • Build relationships with customers to capitalize on growth opportunities.
  • Lead day-to-day counter and customer service activities, emphasizing teamwork and collaboration.
  • Ensure Branch Counter Sales Associates handle customer inquiries, provide assistance, and manage sales orders.
  • Collaborate with Account Managers to ensure exceptional customer experiences.
  • Manage territory-wide customer service, encompassing quotes, delivery, order management, warranty issues, collateral, follow-up, problem resolution, and lead generation.

Supply Chain Management:

  • Oversee shipping, receiving, and warehousing functions to maintain efficiency.
  • Coordinate transfers, equipment deliveries, and material movements between branches, CDCs, and customer locations.
  • Assign tasks as needed, while maintaining responsibility for effective coordination with internal teams and customers for daily, local, and same-day deliveries.

About Us:

  • 35 years of experience in the industry.
  • Competitive salary and bonus structure.
  • Comprehensive benefits package available after 30 days of employment.
  • 401k Program with company matching.
  • State-of-the-art technology and tools.
  • Ongoing professional development opportunities.
  • Recognized as one of the Best Places to Work in PA.

Requirements:

  • High School Diploma or Equivalent.
  • Minimum 3 years of customer service or sales experience in HVAC or a related field.
  • At least 3 years of leadership experience.
  • Valid Class C Driver's License with a good driving record.

HVAC Distributors, Inc. values diversity and promotes equal employment opportunities.

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