What are the responsibilities and job description for the Customer Experience Lead position at Hy-Vee Supermarket?
About Our Team
We are seeking a highly motivated and experienced Customer Experience Lead to join our team at Hy-Vee Supermarket. As a key member of our leadership team, you will be responsible for delivering exceptional customer service and driving business growth.
Job Summary
- Provide world-class customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Lead by example, demonstrating a commitment to excellence and a passion for customer satisfaction.
- Develop and implement strategies to drive sales growth, improve customer satisfaction, and enhance overall store performance.
- Collaborate with cross-functional teams to achieve business objectives and promote a positive work environment.
Requirements
- Proven track record of success in a customer-facing role, preferably in retail or hospitality.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and partners.
- Demonstrated ability to lead and motivate others, with a focus on developing high-performing teams.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
