What are the responsibilities and job description for the Social Support Specialist position at Hyacinth Aids Foundation?
Job Type
Full-time
Description
General Responsibilities
Hyacinth AIDS Foundation's mission is to help people live with HIV, stop the spread of the epidemic, and serve as a critical voice in the public debate surrounding AIDS in New Jersey. The following foundational behaviors are expected as an employee of Hyacinth :
Service / Customer Services
Consistently demonstrates respect, responsiveness, and professionalism towards others while providing superior service for our customers
- Treats each customer as a priority
- Respects each customer's right to quality service, confidentiality, and dignity.
- Works with co-workers to ensure integration of services
- Displays a welcoming, helpful attitude to customers
- Establishes and maintains personal boundaries in clinical supervision with customers or co-workers
Community / Teamwork
Actively cooperates within the region and / or program and participates in the constructive resolution of conflict.
Leadership
Assuming responsibility for one's own self in the workplace and exhibiting commitment to the customer and agency.
Employees of the Agency may learn certain facts about individuals being served by the Agency that are of a highly personal and confidential nature. Examples of such information are medical conditions, sexual orientation, relations with family members and other individuals. All such information must be treated as completely confidential. All staff are required to conform to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) guidelines which require the protection of personal health information.
Position Summary
Major Duties & Responsibilities
Approximate Percentage of Time
Tasks / Duties / Responsibilities
Conduct outreach and recruit individuals to engage in PrEP and other supportive services.
Refer and connect 100% of newly diagnosed PLWH and out of care customers to medical care and social support services.
Provide HIV status-neutral services and engage customers in dialogue pertaining to risk behaviors, risk reduction and testing options for HIV and STIs.
Assess needs of customers, prepare appropriate individual service plans and maintain records. Assist customers in implementing the service plan by networking and referral, internally and / or to other community resources.
Work collaboratively with other local service providers to develop and maintain the continuum of services available to customers.
Provide follow-up services to ensure customer is engaged in medical care, has received the necessary prescriptions and receives required medical care follow up.
Assist customer with pharmaceutical assistance programs, as necessary.
Assist customer with benefits counseling or refer to appropriate source, as appropriate to ensure medical insurance coverage.
Assess customer needs and create service delivery plan. Assist customers with implementation of plan by ensuring appropriate referrals, both internally and externally.
Follow-up on referrals from Linkage to Care Navigators a Community Health Educators
Refer and connect 100% of customers to medical and supportive services.
Prepare monthly reports in accordance with agency policies and procedures and grant requirements
Provide PrEP counseling and linkage to medical care.
Reporting / Monitoring
Oversee that customer case records using approved agency forms and procedures are maintained and updated. Ensure confidentiality of all records.
Track on-line activities such as likes, shares, new page members etc.
Prepare monthly and quarterly reports in accordance with agency policies and procedures.
Track and spend down quarter program budgets
Maintain and update client information in SharePoint, eCOMPAS / CAREWare and / or EvalWeb
Develop and maintain database of professional contacts.
Develop data update and present to Hyacinth leadership team as well as other stakeholders.
Hyacinth representation / advocacy
Attend and participate in staff meetings and supervisory conferences
Maintain working relationships with other community providers
Observe established administrative procedures.
Provide written reports and maintain statistics as required
Represent the agency at community events, meeting and conferences
Attend and participate in staff training opportunities.
Adhere to Hyacinth policies and procedures including customer confidentiality provisions
Training and certifications
Complete DOH training series and capacity training sessions
Attend NJ HIV Planning Group meetings
Participate on NJHPG committee
Attend regional planning meetings and participate on one committee
Attend any additional required community or DOH meetings
100%
Total
Other Duties
1. Monitor schedule and attendance
2. Commitment to Hyacinth philosophy
3. Access to currently registered car and a valid driver's license a plus
Demonstrates understanding of objectives, duties, and responsibilities in accordance with the job description.
Understands job responsibilities and keeps current on skills and information needed to meet new challenges
Works with team leader / manager on areas of job responsibilities that are unclear.
Delivers quality results and balances priorities to meet all project and team commitments in a timely manner.
Serves as a steward of the public's trust and money.
Takes responsibility for timely decisions and actions.
Routinely checks for accuracy in his / her / their own work.
Evaluates how well an event or program was completed (i.e. attendance and target audience specifications, asks clients to rate effectiveness, asks people what was good and what can be better next time).
Disseminates relevant information about decisions, plans and activities to team leaders and supervisors
Informs managers about decisions that affect work.
Recognizes problems and complaints and escalates to team leaders and / or managers when necessary.
Identify potential opportunities to implement marketing plans
Outreach and contact key influencers through social media, phone, and in person meetings when possible
Monitor and report the success of your outreach efforts
Proactively seek ways to improve yourself, team, and company
Requirements
Required Minimum Education : Bachelor's Degree Other : None
Required Years of Related Experience : 2-4 years
Required Knowledge, Skills and Abilities :
Include any required computer skills, certifications, licenses, languages, etc.
People Management Experience :
Required Years of People Management Experience :
Preferred Qualifications
Preferred Minimum Education :
Other :
Preferred Area of expertise :
Preferred Related Industry Experience :
Preferred Knowledge, Skills and Abilities :
Include any preferred computer skills, certifications, licenses, languages, etc.)
