Community Case Manager

Description

General Responsibilities

Hyacinth AIDS Foundation’s mission is to help people live with HIV, stop the spread of the epidemic, and serve as a critical voice in the public debate surrounding AIDS in New Jersey.

The following foundational behaviors are expected as an employee of Hyacinth:

Service/Client Services

Consistently demonstrates respect, responsiveness, and professionalism towards others while providing superior service for our clients

· Treats each client as a priority

· Respects each client’s right to quality service, confidentiality, and dignity.

· Works with co-workers to ensure integration of services

· Displays a welcoming, helpful attitude to clients

· Establishes and maintains personal boundaries in clinical supervision with clients or co-workers

Community/Teamwork

Actively cooperates within the region and/or program and participates in the constructive resolution of conflict.

· Focuses on improving communication and collaboration

· Tries to understand the other person’s point of view when there is a challenge

· Works with all regional staff to provide a full continuum of services to clients.

· Understands local community resources and can make appropriate referrals.

· Is clear and tactful when collaborating and working with others.

Leadership

Assuming responsibility for one’s own self in the workplace and exhibiting commitment to the client and agency.

· Takes pride in his/her work

· Advances Hyacinth’s reputation for excellence.

· Incorporates boundaries and ethical guidelines into decision making.

Employees of the Agency may learn certain facts about individuals being served by the Agency that are of a highly personal and confidential nature. Examples of such information are medical conditions, sexual orientation, relations with family members and other individuals. All such information must be treated as completely confidential. All staff are required to conform to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) guidelines which require the protection of personal health information.

Position Summary

Provide brief and concise statement explaining the main purpose for the existence of this position. Provide a brief summary of the role.

· Under the supervision of the Client Services Manager, performs duties relating to community case management and referral services as needed.

§ The Community Case Manager will work with newly diagnosed and out of care clients to connect them to care, medical case management and other supportive services.

Major Duties & Responsibilities

In order of importance, briefly describe, in sentence form, the essential functions/major responsibilities of this position (principal duties and responsibilities of the position)

Typically, job descriptions should contain no more than seven or eight major responsibilities ranked in order of highest percentage of time to least.

Approximate Percentage of Time

Tasks/Duties/Responsibilities

70%

Client Services

· Provide Community Based Case Management in North Hudson

· Conduct Community outreach, provider education and client recruitment of newly diagnosed and out of care clients in North Hudson

· Refer clients to medical care and medical case management

· Conduct assessments to determine clients’ supportive service needs

· Attend medical and other social service appointments with clients.

· Collaborate with primary care providers and MCM staff to identify newly diagnosed patients in need of Community based case management

· Documentation of baseline viral load, CD4 count, AIDS diagnosis and antiretroviral prescriptions for 100% of clients.

15%

Reporting /Monitoring

§ Establish, maintain and update client case records using approved agency forms and procedures. Ensure confidentiality of all records.

§ Prepare monthly reports in accordance with agency policies and procedures.

§ Maintain and update client information in eCOMPAS and CAREWare

10%

Hyacinth representation/advocacy

§ Attend and participate in staff meetings and supervisory conferences

§ Maintain working relationships with other community providers

§ Observe established administrative procedures.

§ Provide written reports and maintain statistics as required

§ Represent the agency at community events, meeting and conferences

§ Attend and participate in staff training opportunities.

§ Adhere to Hyacinth policies and procedures including client confidentiality provisions

5%

Training and certifications

· Attend Hudson County TGA Planning Council

· Participate on Hudson County TGA EHE Task Force

100%

Total

Other Duties Describe important tasks or duties, not mentioned above

• Maintain working relationships with other community providers

• Observe established administrative procedures

• Assist in preparation of written and electronic reports, maintaining records and statistics of program data as required.

• Assist with group activities, outreach events and other program informal and formal social events.

• An ideal candidate must have flexibility to work nights and some weekends as needed.

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Demonstrates understanding of objectives, duties and responsibilities in accordance with the job description.

§ Understands job responsibilities and keeps current on skills and information needed to meet new challenges

§ Works with team leader/manager on areas of job responsibilities that are unclear.

Delivers quality results and balances priorities to meet all project and team commitments in a timely manner.

§ Serves as a steward of the public’s trust and money.

§ Takes responsibility for timely decisions and actions.

§ Routinely checks for accuracy in his/her own work.

§ Evaluates how well an event or program was completed (i.e. attendance and target audience specifications, asks clients to rate effectiveness, asks people what was good and what can be better next time).

Disseminates relevant information about decisions, plans and activities to team leaders and supervisors

§ Informs team leaders and/or managers about decisions that affect work.

§ Recognizes problems and complaints and escalates to team leaders and/or managers when necessary.

Required Qualifications Consider and identify qualifications potential applicants must possess in order to be considered for the position. Basic Qualifications must be clearly stated, objective and relevant to this position.

Required Minimum Education: Associate’s Degree Other: None

Required Years of Related Experience: 1-3 years

· Social services/community services

Required Knowledge, Skills and Abilities:

(Include any required computer skills, certifications, licenses, languages, etc.)

· Active listening skills

· Familiarity with trauma informed care approach

· Knowledge of available services and community resources in North Hudson

· Bi-lingual (English and Spanish)

People Management Experience:

Indicate whether supervisor/people management experience is required.

Supervisory experience is not required.

Required Years of People Management Experience:

N/A

Requirements

Preferred Minimum Education:

§ Bachelor's degree and one-year previous office experience.

§ A candidate who has no degree but seems exceptionally suitable will be considered if he/she can demonstrate additional years of relevant office systems experience.

Other:

§ Candidate must have excellent oral presentation and writing skills.

• Expressed commitment to Hyacinth philosophy

Preferred Area of expertise:

Experience working in communities in Hudson County, specifically North Hudson. Knowledge of supportive services and community resources.

Preferred Related Industry Experience: Grant reporting and data collection experience