Medical Receptionist

Description

Responsibility:
General Responsibilities
Hyacinth AIDS Foundation’s mission is to help people live with HIV, stop the spread of the epidemic, and serve as a
critical voice in the public debate surrounding AIDS in New Jersey.

The following foundational behaviors are expected as an employee of Hyacinth:
Consistently demonstrates respect, responsiveness, and professionalism towards others while providing superior service
for our customers
• Treats each customer as a priority
• Respects each customer’s right to quality service, confidentiality, and dignity.
• Works with co-workers to ensure integration of services
• Displays a welcoming, helpful attitude to customers
• Establishes and maintains personal boundaries in clinical supervision with customers or co-workers

Community/Teamwork
Actively cooperates within the region and/or program and participates in the constructive resolution of conflict.
• Focuses on improving communication and collaboration
• Tries to understand the other person’s point of view when there is a challenge
• Works with all regional staff to provide a full continuum of services to customers.
• Understands local community resources and can make appropriate referrals.
• Is clear and tactful when collaborating and working with others.

Leadership
Assuming responsibility for one’s own self in the workplace and exhibiting commitment to the customer and agency.
• Takes pride in his/her/their work
• Advances Hyacinth’s reputation for excellence.
• Incorporates boundaries and ethical guidelines into decision making.

Employees of the Agency may learn certain facts about individuals being served by the Agency that are of a highly
personal and confidential nature. Examples of such information are medical conditions, sexual orientation, relations with
family members and other individuals. All such information must be treated as completely confidential. All staff are
required to conform to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) guidelines which require
the protection of personal health information.

Approximate Percentage of Time Tasks/Duties/Responsibilities
70%
Customer Service:
• Welcomes patients and visitors by greeting, in person or on the phone. Answers questions or refers
to appropriate staff person.
• Optimizes patient/customer satisfaction, provider time and treatment room utilization by scheduling
appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient’s arrival; reviewing service
delivery compared to schedule; reminding provider of service delays.
• Place awareness on staff and visitors currently in attendance at the office and clinic.
• Comforts patients by anticipating patients’ anxieties, answering patient’s questions and maintaining
the reception area and report back to supervisors.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial
information.
• Maintains business office inventory and equipment by checking stock to determine inventory level;
anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of
supplies; scheduling equipment service and repairs.
• Protects patients’ rights by maintaining confidentiality of personal and financial information.
• Ensures that reception area offers a welcoming atmosphere to visitors, with updated bulletin board
and reading materials and free of clutter. Offers coffee or refreshment to customers.
• Keep forms updated, copied and in order so that they are available to staff.
• Contributes to team effort by accomplishing results as needed.
• All other duties as assigned.

15% Reporting / Monitoring
• Establish, maintain, and update case records using approved agency forms and procedures
• Ensure confidentiality of all records
• Communicate with supervisors about abnormalities or situation that may seem alarming.
• Maintain log sheet of visitors in secure location.

10% Hyacinth Representation / Advocacy
• Attend and participate in staff meetings and supervisory conferences
• Maintain working relationships with other community providers
• Observe established administrative procedures
• Provide written reports and maintain statistics as required
• Represent the agency at community events, meetings, and conferences
• Adhere to Hyacinth policies and procedures including customer confidentiality provisions

5% Training and Certifications
• Attend and participate in staff training opportunities

Requirements

Required Years of Related Experience: 2-4 years
Required Knowledge, Skills and Abilities:
(Include any required computer skills, certifications, licenses, languages, etc.)
• Demonstrated ability to work with people from diverse backgrounds and interests.
• Proficiency in written and verbal communications
• Proficient computer skills including Excel, Word, Outlook, EMR