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Customer Service Agent

Hyannis Air Service, Inc.
Boston, MA Full Time
POSTED ON 1/12/2025
AVAILABLE BEFORE 3/31/2025

SUMMARY :

This position requires direct contact with customers at the ticket counter. Excellent customer service skills and a positive attitude are required.

PRIMARY RESPONSIBILITIES :

  • Check in passengers and baggage using Cape Air's reservation system
  • Make passenger reservations and rebook flights
  • Make boarding announcements
  • Provide extra assistance to passengers with special needs
  • Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station
  • Share information with pilots / ramp / operations using radio communications
  • Organize ticket and cash reports
  • Handle delayed or missing baggage and process claims
  • Assure compliance with FAA and airport security procedures
  • Additional duties as assigned

QUALIFICATIONS :

  • Airline work experience preferred
  • Airline reservation system experience preferred
  • Must be at least 18 years old
  • Must hold a high school diploma or equivalent
  • Must have valid US drivers license
  • Must be able to lift up to 70 lbs.
  • Basic computer skills required
  • Excellent communication and excellent customer service skills required
  • Ability to interact effectively with others
  • Ability to work independently and adapt to changing work priorities
  • Ability to communicate effectively, orally and in writing
  • Flexibility of schedule is a must
  • This position will often require working nights, weekends and holidays
  • Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit

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