What are the responsibilities and job description for the Ramp Agent position at Hyannis Air Service Inc?
Responsibilities:
- The safe boarding of customers and luggage onto aircraft and monitoring movements of planes while on the ground
- Communicating with pilots, operations and ticket agents in a clear and concise manner
- Communicating with TSA and the local LEO concerning the security of flights and passengers
- Loading and off loading of passengers in a safe and courteous way
- Accurate and clear marshalling of aircraft with good hand signals
- Knowledge of emergency procedures and handling of hazardous materials
- Accurate communication via radio to all pilots, operations and fellow employees
- Knowledge of SIDA areas and ability to challenge unknown persons
- Knowledge of firearm procedures
- Maintaining customer relations
- Safe operation of ground equipment
- Ability to carry out de-ice procedures
- Accurate addition of baggage weight
- Drive the passenger shuttle bus, if applicable to station
- Additional duties as assigned
Qualifications:
- Airline work experience preferred
- Airline reservation system experience preferred
- Must be at least 18 years old
- Must hold a high school diploma or equivalent
- If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver’s license valid in that location
- Must be able to lift up to 70 lbs.
- Basic computer skills required
- Excellent communication and excellent customer service skills required
- Ability to interact effectively with others
- Ability to work independently and adapt to changing work priorities
- Ability to communicate effectively, orally and in writing
- Flexibility of schedule is a must
- This position will often require working nights, weekends and holidays
- Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit
