What are the responsibilities and job description for the Station Manager position at Hyannis Air Service Inc?
SUMMARY:
This
position is in place to ensure that the employees are providing and serving the
customer to Cape Air standards, while also maintaining staff management and
development.
PRIMARY RESPONSIBILITIES:
- Manage all
facets of airline station operations
- Demonstrate
leadership of the company by possessing a positive attitude, working from
a place of integrity, having a sense of humor, an appreciation for
employees and customers as individuals, importance of employee development
and inclusion, recognition of others, job excellence, relationship
building, kindness and continuous mindfulness of overall company goals
- Timely and
responsible communication with all departments and management
- Assure and
promote staff development
- Maintain and
foster positive business relationships with local airport authority and
agencies as well as build and maintain positive business relationships
with contract carriers
- Manage station
staffing levels and budgeting
- Ensure that all
employees meet initial and recurrent training requirements
- Interview prospective
employees with HR
- Conduct
performance reviews and station performance planning
- Assure excellent
customer service and efficient station operation
- Attend regular corporate meetings in Hyannis as applicable via telephone or willingness to travel, as required
- Additional duties as assigned
QUALIFICATIONS:
- Previous
supervisory or management experience, required
- Experience in
the following areas required:
budgeting, interviewing, disciplinary action, performance planning,
payroll and scheduling
- Experience
in building and maintaining airport regulatory relationships, required
- Ability
to enforce policy and procedure, required
- Must be able and
willing to do short and long haul travel and work non-standard hours
especially during special events
- Must demonstrate
an understanding of the connection between overall mission and daily tasks
- Must be a
proficient writer have an adequate grasp of English grammar
- Excellent
communication and excellent customer service skills required
- Ability
to interact effectively with others
- Ability
to work independently and adapt to changing work priorities
- Must be
proficient in Microsoft Word, Office and Excel
- Must possess a
genuine desire to serve internal and external customers, build relationships
and work collaboratively
- Able to
multi-task in a stressful environment required
- Strong customer
service and strong oral/written communication skills required
- Must meet same
basic job qualifications as all station agents:
- Must be at least 18 years old
- Must hold a high school diploma or equivalent
- If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver’s license valid in that location
- Must be able to lift up to 70 lbs.
- Basic computer skills required
- Excellent communication and excellent customer service skills required
- Ability to interact effectively with others
- Ability to work independently and adapt to changing work priorities
- Ability to communicate effectively, orally and in writing
- Flexibility of schedule is a must
- This position will often require working nights, weekends and holidays
