What are the responsibilities and job description for the ASSISTANT FRONT OFFICE MANAGER position at Hyatt Centric Key West Resort and Spa?
Summary
The Hyatt Centric Key West is seeking an Assistant Front Office Manager to join our amazing team. The Hyatt Centric is centrally located within Old Town and a short stroll to the lively Duval Street.
The Assistant Front Office Manager will have oversight of the Front Office staff, cash control for agents, staffing needs, and guest services. Additional responsibilities will include training, staff development and scheduling. The Assistant Front Office Manager will promote an atmosphere that insures customer and colleague satisfaction. This position reports directly to the Front Office Manager and requires a strong attention to detail and the ability to effectively deal with guests, other departments, and team members.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. Development opportunities and career path options are endless with Hyatt; there is virtually no limit to where your ambition can take you in our world-class organization. Discover your place to shine in our warm, respectful, and inclusive culture.
Full-time colleagues are eligible for benefits including health, dental, & vision insurance at 30 days, 401k company match, tuition and wellness reimbursement, discounted and complimentary rates on Hyatt's across the world, free meals & parking during shifts, more!
Hyatt is an Equal Employment Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity
Qualifications
- A true desire to satisfy the needs of others in a fast paced environment.
- Refined verbal and written communication skills.
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
- 2-3 years of progressive hotel Rooms experience preferred
- Minimum of one year previous Front Office supervisory experience
- Service oriented style with professional presentations skills
- Hotel/Hospitality degree an asset
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills with a friendly and engaging attitude
- Ability to work a flexible schedule including holidays, nights, and weekends