What are the responsibilities and job description for the Assistant General Manager (AGM) position at Hyatt Centric Mountain View?
What will you be doing most days?
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
- Participate in sales calls and site visits with members of the sales team to acquire new business or close on business.
- Review financial reports and statements and work to determine areas of concern and improve performance.
- Coach and support hotel team members to effectively manage wages and controllable expenses.
- Manage costs within the hotel, including supplies, labor, utilities, food, and beverage expenses to within budgeted parameters.
- Ensure service, technical skills, and other training occurs throughout the property.
- Establish and maintain open, collaborative relationships with direct reports and entire team.
- Establish a presence with team members on property and actively solicit team member feedback and utilize an “open door” policy.
- Hire team members who demonstrate strong functional expertise, creativity, and leadership.
- Observe service behaviors of team members and provide feedback to individuals and / or supervisors.
- Review comment cards, guest survey results, and other data to identify areas of improvement with team members.
- Analyze service issues and identify trends while facilitating the development of creative solutions to overcome obstacles.
- Interface with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction.
- Ensure that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations.
- Ensure policies are administered fairly and consistently and that each team member’s performance is evaluated and recognized where appropriate.
- Work to ensure property meets franchise standards and is a safe and secure facility for guests and team members.
What are the requirements for this position?
Physical Requirements for this Position
You must be able to walk and stand for extended periods of time as the job dictates.
Travel Requirements
This position requires up to 10% travel. Travel is outside the local area and overnight.
About OTO
OTO Development (OTO) is one of the fastest growing hotel management companies in the lodging industry. As an industry leader, OTO develops, owns, and operates award-winning select-service hotels in key markets across the U.S. with brand partners : Marriott, Hilton & Hyatt. For six years, OTO has ranked on INC. 5000's list of Fastest Growing Private Companies and in 2018 was certified as a high-trust, high-performance workplace by the independent analysts at Great Place to Work Institute. We would love for you to join our team!
OTO provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.
Job Type : Full-time
Pay : $77,000.00 - $81,000.00 per year
Benefits :Schedule :
People with a criminal record are encouraged to apply.
Experience :
Shift availability :
Ability to Relocate :
Work Location : In person
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Salary : $77,000 - $81,000