What are the responsibilities and job description for the ASSISTANT HOUSEKEEPING MANAGER position at Hyatt Centric Nashville?
Summary
Come join our Hyatt family! We are searching for someone like you who enjoys taking care of people! We provide on-the-job training and enjoy watching our Colleagues grow with us. We offer great benefits including but not limited to Medical, Dental, Vision, 401k, Life Insurance, Short-Term Disability, Long-Term Disability, EAP, Tuition Reimbursement & Awesome Travel Perks!
This position shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for oversight of the cleanliness and maintenance of guest rooms, public space and heart-of-house areas. Additionally, s/he will administer all aspects of the guest room maintenance program and provide leadership, guidance and support to the housekeeping team in the areas of guest service, training, scheduling and performance management for the overall successful day-to-day operations.
- Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately
- Prepare and properly distribute room assignment sheets to scheduled staff and ensure assignments are completed at the end of each shift
- Effectively communicate changes of assignment sheets as they arise throughout the shift
- Assign and maintain accurate distribution records of keys and communication equipment (e.g. radio, phones, etc.)
- Assist Executive Housekeeper with regular inventories & order of supplies to ensure that par levels are consistent
- Consistently perform inspections and maintain safety and cleanliness of guest rooms, public space and heart-of-house areas
- Instills a calm, organized approach when interacting in stressful situations
- Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction
- Ensure that sufficient staffing is present to meet the daily business demands
- Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data
- Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction
Qualifications
- High school diploma or general education degree (GED or three to five years related experience and/or training; or equivalent combination of education and experience)
- Minimum of two years supervisory/management experience in a high-volume setting required
- Previous hospitality experience in full-service hotel required
- Proficiency with Windows, Office, Excel and property management systems (Opera)
- Must be able to understand, speak, read, and write in the basic English language
- Ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form
- Demonstrate ability to compute basic arithmetic